Other External products

[AlanM]

The clicking sound experienced with some of the Expansion Drives in 1.5TB and 2TB capacities was an issue that has been identified and addressed  with a change that was made at the factory in April 2010.  If you are still experiencing this issue, please contact support.

Please feel free to PM me with any questions.

[upset user]

Just got a replacement from a supplier of a 2TB drive, and it still clicks!!!!

Whats the fix, is there any official documentation from seagate i can have to show why i am returning the drive again, as they claim they could not find the fault on the last unit.

[pv7721]

Oh, so Seagate discovered (and addressed, so they claim) in April 2010, whereas the first reports I've seen about this click of death dated back in autumn 2009 (so it took them more than a half of a year). Nevertheless in August 2010 I bought an unit still defective, the retailer replaced it last Saturday but the new unit broke even faster (I'm under the impression that they tend to break when data is read back from the drive, and not when it is written). So next Saturday I'm going to see them again, ask for a full refund and look for a Seagate alternative!

[Raal777]

I have the Seagate External Expansion 1.5tb since 50 days ago, , since one week when is reading the drive I hear a some "click" sounds, Im worried, and tonight watching a movie from that drive, it have a delay reading and the "clicks" comes again, but stil working, I install a Hard Drive management, the  first advice (warning) was "The drive Seagate is Overheating", it marks 154 ºF when the limit are 130 ºF in that program.

I dont know if thats the origin of the problem, my other drives are around 115/120 ºF maximus, I put a fan and a frozen gel under the seagate drive and the alarm goes off...

I contact the technical support today by email waiting an answer.

[kenmojr]

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AlanM wrote:

The clicking sound experienced with some of the Expansion Drives in 1.5TB and 2TB capacities was an issue that has been identified and addressed  with a change that was made at the factory in April 2010.  If you are still experiencing this issue, please contact support.

Please feel free to PM me with any questions.

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I've been experiencing this clicking noise for quite some time, so I've been following the LONG thread on this forum....

Sorry AlanM but your reply is quite vague... Yes, I clicked the link and it took me to your support page. Big deal!!!...Can you not tell us how we should contact via e-mail or telephone number? If there is a case or incidence number we should be quoting?

My patience is getting quite thin with Seagate on this issue and your reply is quite irresponsible... Now kindly reinstall the faith I once had in Seagate and give us more information....

[AlanM]

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kenmojr wrote:

Can you not tell us how we should contact via e-mail or telephone number? If there is a case or incidence number we should be quoting?

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You need no Incident number to contact Support.  And the link takes you to precisely where you need to go to contact them.  The number is not printed in 80-point font on that page, granted, but a minimum amount of reading the page will lead you where you need to go.

[kenmojr]

[Per Guidelines: Be courteous.]... and kindly answer my prior question...

[kenmojr]

Is the drive replaced, is there a firmware upgrade, etc?

You state the problem has been identified... as customers of Seagate and owners of these faulty drives do we not have a right to know what the problem is? This "secrecy" is not the norm in the automotive world...

I use my Seagate to backup my thousands of digital photo and digital art (paintings, 3D renders) that I've created over the past several years...

So once again I'm asking you to kindly answer the questions... As a customer I feel I have a right to treated in a civil and courteous manner...

If I must return my drive I would like to know ASAP as I need to find a way to copy the data to a temporary location...

[MrMatthew]

Hello,

Please visit the link at: http://www.seagate.com/www/en-us/about/contact_us/ on how to contact Technical Support.

 Clicking the Technical Support option will give you official email, 1 on 1 live chat and call technical support options.

Hope this helps!

[kenmojr]

Look... I'm not trying to be argumentive or confrontational but why won't someone answer my questions. I think they are legitimate...

So once more I'll ask... What is the flaw with these hard drives? Will they be replaced or is it a simple firmware upgrade? Please answer and PLEASE no more links to your support site...

Cheers

Ken