Other External products

[cranburysquash]

I recently purchased one of these units and have tried to power it up - nothing happens.
I returned the unit, thinking it may have been faulty, obtained another one, brought home - same result.

Now I'm wondering if there is something in the setup which I have overlooked.  Although it seems to be simple enough:

1. Plug the transformer into mains, I tried the two-pin round connector and the three-pin square connector (I am in the UK)
2. Connect to my PC using the supplied USB cable

Have I missed something?

Thanx for any help you can offer.

[TeamNinja]

I'm also not getting any power to my Maxtor 500gb External USB OneTouch 3
EDA: 9MM2A6-326
S/N: 2CAV0K80

it just powered down one day like it was going to sleep, i didn't think anything of it, because it powers off automatically if i don't use it

but now my power supply is blinking green, then it finally stays a solid green

no noise from the drive, and have tried the power button in the back

is there a hard to wake sleep method? or is this a power problem?

i get no response from the drive and it is not showing up on the computer, no lights on the drive either

[CharlesElliott]

I also had this problem (in the UK). The reason was that the metal springs on the main body of the plug (i.e. not the 3 pin adaptor piece) had become compressed and weren't contacting with the 3 pin adaptor. I levered them up a bit and it all worked fine. Hope this helps.

[cranburysquash]

Thanx CharlesElliott your suggestion to prise out the springs a little did the trick.
For anyone else who has a similar problem, I did this with a small screw-driver, very easy - about 5 seconds to fix.  Be careful not to pull the springs out too far though.

I guess the problem is caused because when the drive arrives, it already has one of the electrical plugs inserted, and over time that has caused the springs to decompress.

Anyhow, pleased that it's powere-up - the software is installed and need to re-boot my PC before doing anything further.

One other minor problem, the FLASH application which tries to load during the software install, crashed with a memory access violation.

Thanx all -

[clossy]

guys, 

Have tried this and now sem to be gettign some power to the drive, but the led is just flashing and is making no sound.  Is this what should happen???  As I can't get laptop to find the device.

cheers