12-01-2007 09:06 AM
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I do not use that software for backup, so this is simply a guess.
There's probably some version of the software or will be someday, perhaps an extra-option, that would allow backing up open files and it's not included with the "free software" provided with the drive.
Would it not be possible to change the .PST file attribute so that it's no longer a hidden file?
In a domain-controller environment, would it not be possible to run the backup as backup, the privileged login entity designed for this purpose? Perhaps even use run as ... in a script? For this to work you might need to make sure all users are out of the mail program (the system may still have it "open" or "in use"). A script might be constructed that caused a backup-to-disk at the application level, then systematically renamed the resulting file to something recognizable to you and the backup software working as it normally does, but not recognizable to the email software.