12-26-2009 05:41 PM
Can someone help me out? Recently, my 1TB Expansion Drive's USB port broke for some reason. So now, there's no possible way for me to access the data stored on the drive. Is there any possible way to get the port fixed or to access the date some other way?
Note: The port that is broken is the small port that connects the drive with your computer. Not the large USB part that connects with your computer, the one that connects with the drive.
01-02-2010 03:31 PM
02-25-2010 07:04 PM
I have the same problem with my FreeAgent Pro (700GB I think) and read your response to crsmtnallen.
I dropped mine while still plugged in everywhere and the solder joints of the USB port are definitely all broken off the green circuit board inside the drive unit itself. In fact, it is a loose part ... in my hand ...
This model doesn't have an eSATA port--only USB and power.
I don't know if "replacement enclosure" applies because the breakage is not part of the external packaging, but perhaps i don't know what the "enclosure" is.
I don't think the drive itself is damaged ...I just have no way of accessing it.
I know it's not a warranty matter, but could I send it in for repair to some "authorized" repair service...or maybe have the data extracted and put on another unit? I have no attachment to this piece of hardware and planned on buying a newer one anyway, but I really need the data. Appreciate any advice or suggestions.
02-25-2010 08:26 PM
02-25-2010 11:08 PM
Got it--I think I only have 2 more questions to move forward with your suggestions:
1) Do I have a computer technician connect the hard drive to the motherboard to determine if there's damage?
2) If not, do I contact Seagate customer support for new enclosure?
I'm just out of my league technically and want to be sure of my next step.
Thanks again very much.
02-25-2010 11:45 PM
11-16-2010 12:15 PM
I have the same problem the seagate people said i can open it and connect it to my computer to get the information off the drive (they have to be notified first) then send it in for a new one. (i'm still in warranty)The drive won't plug into my laptop or my dell tower because the connections are different...any thoughts?
11-17-2010 11:23 PM
11-19-2010 02:37 PM
I was thinking this cable here might work, but i can't tell if it is the right connection...
Newer Technology USB 2.0 Universal Drive Adapter
... i'm basically just trying to get the informatioin off the drive. Theres no picture that shows what the connectors on the cord or the box you showed look like.
Anyone know if ATA has a data cord and a power cord? on the original external drive its one and the same, but on the images in the link :
there are two different cords needed. I'm thinking th universal adaptor is both combined. i'm going to order it i'll post when i find out the hard way...lol
11-20-2010 07:31 PM