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[StevieGee]

Model Series: ST30000CB

Model ID: ST3250623A (As Identified by my operating system in Explorer > Properties)

Capacity: 750GB

Purchased from Fry's Electronics

Part#: 9BJ648-560

Serial#: 3QD05SK6

Operating system: Windows XP Home Edition Version 2002 Service Pack 3

Issue: There was a backup software CD included when I bought this drive and I installed the backup software.  The backup software was completely buggy and I could not get it to work - it was garbled on the screen and could not get it to work at all.  While the software was installed, an icon would be present in the systray upon bootup.  Since the backup software was unusuable, I decided to uninstall it and of course when I boot up now, the icon in the systray no longer appears.

When I am using my system it will now freeze and the drive light will go off for a few seconds (sleep) then re-light and my system will unfreeze and the operation will continue.  When the buggy backup software was installed, there were no issues.

This particular drive is not listed anywhere in your knowledge base or product listings, which makes me believe it was a special model possibly made for Frys to sell exclusively ... just a guess.

I want an unbugged version of the software that came with this drive so I can re-install solve the drive/sleep/system freeze issue or some other solution to stop the drive freeze/sleep issue.  I do not need backup software, I can get that anywhere, I just want to stop the drive from freezing for whatever reason is causing it.

[fzabkar]

Model ST3250623A is a 250GB PATA drive, not 750GB SATA.

ST3250623AS is a 250GB SATA drive.

Barracuda 7200.8 PATA Product Manual:

http://www.seagate.com/support/disc/manuals/ata/cuda_72008_pm.pdf

Barracuda 7200.8 Serial ATA Product Manual:

http://www.seagate.com/staticfiles/support/disc/manuals/desktop/Barracuda%207200.8/100325576f.pdf

[StevieGee]

Believe it or not, it is a 750GB drive.  It must have been a special production item like I said that was marketed and sold by Frys Electronics.  Maybe they modified the drive for sale.  I do not know.

[fzabkar]

If your drive is identifying itself as an older 7200.8 250GB model, then something is seriously wrong.

Here is a thread where a PN of 9BJ648-560 is associated with a model number of ST3750640CB:

http://archive.slickdeals.net/showthread.php?sduid=0&t=519318&dealalertmsgfinal=1

ST3750640A and ST3750640AS drives are 750GB PATA & SATA 7200.10 models.

Can you test the drive with SeaTools for Windows?

http://www.seagate.com/support/seatools/

After the test, there should be a *.ATA file in the SeaTools directory. The asterisk represents the drive's serial number. Can you upload this ATA file to a file sharing service so that we can examine it?

Here are two SMART diagnostic tools.

HD Sentinel (DOS / Windows/Linux):

http://www.hdsentinel.com/

HDDScan for Windows:

http://hddscan.com/

References:

Barracuda 7200.10 Serial ATA Product Manual:

http://www.seagate.com/staticfiles/support/disc/manuals/desktop/Barracuda%207200.10/100402371f.pdf

Barracuda 7200.10 PATA Product Manual:

http://www.seagate.com/support/disc/manuals/ata/100402369a.pdf

See this article for SMART info:

http://en.wikipedia.org/wiki/S.M.A.R.T.

[StevieGee]

Could you please check your thread url again? I am getting an error on the page.

http://archive.slickdeals.net/showthread.php?sduid=0&t=519318&dealalertmsgfinal=1

Thanks.

[fzabkar]

Sorry, this is Google's cached version:

http://74.125.153.132/search?strip=1&q=cache:http://archive.slickdeals.net/showthread.php?sduid=0%26t=519318%26dealalertmsgfinal=1

[StevieGee]

Seatools crashes when I run it, so I have uninstalled it.  Interestingly, it did some kind of C++ update upon running it the first time then it shut down.  The C++ update ran so fast I did not catch everything the screen presented.  So I ran the Seatools again and it crashed.  I attempted a repair and that did not solve the problem.