02-07-2008 02:16 PM - edited 03-13-2012 08:56 AM
This post will be a repository for the issues that we see brought up more frequently than others. We hope it will be a handy place to check before you post, so maybe you can get an answer far more quickly than otherwise.
Make sure to check back periodically as we expect to update this post as we get more information.
Always try this along with most any troubleshooting activities - replace the USB cable! (suggested by a forum user)
"Backup failed" and/or not Supported/file skipped error message and/or red status icon
Boot failure when the external drive is connected (suggested by a SeaGuru)
-Knowledge Base article - System Fails to P.O.S.T. When an External USB Drive is Connected on Bootup
-Knowledge Base article - USB Device causes XP system to hang on reboot
-Knowledge Base article - PC will not boot while Personal Storage drive is connected to system
Drive clicks or beeps when connected - fzabkar's tips on first things to check
-Knowledge Base article
Drive is no longer detected
-Guided troubleshooter for 7/Vista
-Guided troubleshooter for XP/2000
External hard drive troubleshooters
(same as for internal drives)
iTunes - How to keep your iTunes library on an external drive
iTunes - Moving your iTunes Music folder
MacOS - switching an external drive between MacOS and Windows, how to avoid data corruption and make...
-Third-party solutions for switching a drive back and forth (suggested by a forum user)
Not Supported/File skipped error message and/or red status icon and/or "backup failed" message
.pst files - backing up Microsoft Outlook contents
Replica won't complete software installation (suggested and full discussion by forum users)