10-18-2010 04:54 AM
I bought this unit at a store about 9 mos. ago and never installed it. My older computer had to go to a computer fix-it guy about 6 mos. ago, and I had the man install it for me. He put all my "old" e-mails onto it, but I never really used it after that. He put the Icon for my "old" e-mails on my Desktop and I can access them. But, this month I want to transfer more files onto it, and I didn't know how to do it. I asked someone yesterday and she told me the procedure. This morning I went to do what she said, and discovered that my computer is not recognizing this "external hard drive." And, I don't remember that it ever did.
I don't remember that there was a software CD in the package when I bought it; I think it was just the unit in the package. I've spent over an hour working on this problem this morning, and I don't see a solution. Do I need to take it back to my local, computer fix-it guy? Or, is this a common problem that "everyone" is having a problem with? I can try to go purchase a new cable to try. But, I've been reading some of the messages, and it looks like a 50/50 thing whether that will help me.
Since I bought this unit at least 9 mos. ago, I cannot really return it to the store. Does anyone know whether "Seagate" will let us return these units to the company?
Betty (New England)
P.S. I've always been curious why the data I wanted "saved" to the "external drive" so it wouldn't affect the memory of my older computer -- was still available on my Desktop. (Windows XP)
10-18-2010 04:58 AM
OOPS. I just looked at the back of my large (cluttered) desk for a different USB cable to try, and discovered the original package for the "OneTouch." When I looked inside the plastic packaging, I discovered the CD software was inside of it. ( Sorry. I'll go install this software now.
11-14-2010 06:54 AM
My Maxtor 4 Plus was not being recognized. I read a very simple solution elsewhere and tried it-simply swap out the USB cable for another (suce as the one for your digital camera?)--it's cranking now! Simple is good!