04-19-2010 04:22 PM
if i am correct in my records
that would be around November 16th 2009
ok so my statement is off by about two weeks. Its 5.5 months
not 6 in total
Do you plan on sending me a drive that is NOT this version?
if you are only going to send me a drive of the exact same make and model
then we really have nothing further to discuss
As it stands again, i now have TWO of these drives attached to two different machines
BOTH OF THEM have the drives settings to NEVER goto sleep
and yet they still do goto sleep.
I dont know what the problem is here...
the ORIGINAL drive i had DID NOT goto sleep.
the secondary and the replacement drives i recieved DO GOTO SLEEP
apparently this is an unchangable settings in its design
Why do i say this?
Search the forums for yourself, and youll see i am not the only one with this problem.
This is a backdrive that needs to be ( ON ) 24 hours a day, 7 days a week unless i TELL IT to turn off.
Its sitting on a machine that needs to make random backups during the day
When the drive is asleep, the machine locks up
and then not only can i NOT explore the drives contents
but i need to unlug the drive
the plug it in again
how many times in one day do you think i can do this because my ofice manager looks at me like im a MORON who wasted their money?
04-20-2010 06:18 AM
Well, I am sorry about the long delay, but I'm afraid that I show no contact from your registered email address since the date I mentioned. Did you use another email address to contact Support, to which they did not respond? If so, please PM it to me and I'll check it, and if you weren't responded to, I'll make sure you do get a response and that the agent's supervisor who wrongly closed the case gets notified of the discrepancy.
04-20-2010 03:53 PM - last edited on 04-20-2010 04:55 PM by pamelaz
so now we are back to the run around?
thats how you guys solve problems?
Here is the deal with your WARRANTY
it statest that you will replace the item if a DEFECT has been found
ok obviously there is a defect and its all over these forums as well as many many MANY other websites discussing exactly the same problem
with the same make and model device.
If i were to assume we are talking about the better part of 30,000 people
ill bet you its pretty close.
Warranty says youll replace it with only the same make and model
but it discusses nothing about "if a defect is found in the design of that make and model"
Well that when we as the consumers have the law on our sides.
You guys just ranked up there with Toyota and the gas peddel problem
the problem is the DEVICE itself
replacing a broken gas peddal with another easily breakable one is only going to result in the same end.
Ill just hold onto my records of correspondance with seagate
Now the dangerous thing is... for you guys.... is my position with marketing and my reach with the public.
In the matter of a month i can reach out to over 5 million people and get a responce from at LEAST half of them.
All i need to do is send a few messages for the month discussing this very issue with this drive.
Then i can sit back and wait while word of mouth spreads.
After that, im CERTAIN, 90% of the people involved in the discussion
[Edited per the community rules and regulations.]
for the sale of faulty product resulting in the loss of countless man hours and money through business use of the falty device.
Dont put it past me
and dont think im just some shuck on a message board.
There were companies i did this to before yours, and there will be more afterwards.
Its EASY for me to reach the first 5 million people
how fast do you think it would be to reach an additional 5 million?
Come up with a solution and post it here
You have 3 weeks from today ( April 20th 6:52pm est )
If i hear nothing showing an exact solution
( IE sending me 2 completely different model terrabyte drives to replace the two here)
Then i will begin my schedule of practices.