01-10-2008 02:53 PM
01-14-2008 07:13 PM
01-15-2008 09:51 AM
01-16-2008 07:28 PM
01-17-2008 06:37 AM
03-21-2009 09:41 AM
We have the same blinking light problem with our 1.5TB One Touch III. It just sits there and blinks, computer can't see it. This is after it decided to take one of the partitions and change the format to RAW. I'm hopeful to find an answer as to how to recover that partition as that is where all of my work files are located.
This is our second drive (warranty replacement from SG). The first one did the clicking and was not visible. This drive sits on a desk as the backup to our home computer server. It's even plugged into a battery backup.
We replaced the power cord and had no luck.
Seagate, I think you have a problem with these drives. I expect better. I'll contact customer service, but I suspect my replacement is out of warranty at this point. My data could probably be recovered, but unless you'll do it for free, I'm not giving you the business since your problematic product line is responsible for the problem.
03-22-2009 06:09 AM
03-27-2009 08:26 PM
06-20-2009 08:53 PM
Just in case this is useful to anyone:
I had the same problem many have reported here and in other threads. Quick background: My Maxtor OneTouch III 500GB drive worked for almost 2 years, for backups on a Dell running XP Pro SP3. Recently, when I turn it on, it's extremely noisy at first -- sounds like the fan's running against something, or just way too fast. I mean scary loud for 30-120 seconds, then quiets down to normal. (Not a "clicking" sound like some have described here. More of a whir.) So I've barely ever turned it off lately.
However, sometimes it goes into "Power saving Mode" (with the single blinking blue light,) and I can't wake it up or access it without powering it off and on. It's not set to ever go into that mode, via Maxtor settings or Windows (it's connected via FireWire). It just does.
Yesterday it stopped working altogether.
When I turn it on, it instantly and silently goes into "Power saving Mode" (blinking blue light), and won't come out. Totally unrecognized by the computer, even in Device Manager. Computer has no idea anything's even attached. Tried Firewire and USB connection. On two computers. Nothing.
I tried Seagate's entire Troubleshooting walk-through. Didn't help at all.
Some on this board, even a Moderator, have said this situation means the drive is dead, and that if you want to try to recover data you need to send it back to Seagate, which can be extremely expensive. BAD ADVICE -- or at least, quite premature. Instead, I followed other people's advice and tried a different Maxtor power supply which I happened to have for another (OneTouch II) drive.
This power supply switch fix, which seems to work for a lot of people, really ought to be suggested in the Troubleshooting Guide, and the Mods on this forum really ought to suggest it as well. That'd be a great help. Else, it sounds an awful lot (though surely unintentionally) like Seagate is hoping people will pay them over a thousand dollars on needless "data recovery" for drives out of warranty, when all that may be needed is a new power supply.
BTW, the LED light on my now-faulty power supply always lighted as normal. No blinking or dimming even when tested.
QUESTION: Where do I get a new power supply that will work with the OneTouch III? I still need the good one I have for my OneTouch II drive. Thanks!