06-30-2009 02:07 PM
Hi - just read through this thread and I think I have the same issue as the previous poster -
Yesterday my Maxtor OneTouch III stopped being recognised by Windows and just sat there blinking in what I now understand to be 'power saving mode'. There was obviously power getting through at this point though because I could hear the fan at the back of the chassis whirring round. Turned it off for a day and then tonight have tried various different cables, ports, computers etc - all with the same result.
When I try it again now it doesn't even blink. The light just flashes once when I flick the power switch and then nothing happens - no fan noise, no flashing - nothing at all. Green light on the adapter stays lit throughout.
So I'm suspecting that this is another instance of a dodgy power chord/psu that has deteriorated further over the past few hours.
Unlike the previous poster, I don't have a spare chord so I'm unable to test this out. Does anyone know where I can get a replacement chord from?
Also - this is the 1.5 Tb version set up as RAID 0 (2x750gb disks acting as one) does anyone know how data is actually stored in this configuration and whether or not it would be recoverable if i remove the disks and mount them in a separate chassis?
06-30-2009 02:55 PM
Found and ordered a replacement power adapter from the good people at pchub:
Will let you know how I get on...
06-30-2009 04:16 PM - edited 06-30-2009 04:19 PM
Just FYI, for my 500GB One Touch III, Seagate tech support said I could just go to Radio Shack and get a power adapter that has the same specs as the original -- 24w, 12v, 2 amps (male connection).
I just noticed that the original is actually 2.5 amps... but since the 2 amp adapter for my older Maxtor drive works with my 500GB drive, and since the tech support guy said 2 amps, that's what I'm going with.
07-01-2009 08:21 AM
I bought my 500gb one touch six months ago and its packed up... ALREADY, just flashes the lights on the front , and not even recognised by the pc, seems like its an all too common problem, wish i'd read these forums before buying!!
I lost around 6gb of irreplaceable photos(in RAW format), that were in the process of being converted and saved to disc, so to say I am unhappy with this drive is an understatement.
I've done as suggested in this thread and removed the drive from the case and tried it in another one as sometimes it appears to be the power supply that has failed but no such luck. I could have sent it back for replacement, but who wants an unreliable replacement!! I certainly wont ever buy one of these drives again, infact I wouldnt want one given to me not even as a door stop.......
Another un-satisfied customer
07-03-2009 04:30 PM
My replacement power adapter from pchub.com arrived today. I plugged it in and after a few seconds my drive sprang back to life and is now working.
Given that this is a commonly reported problem and solution on the forums here, this should have been Seagate Support's FIRST recommendation when a customer reports these symptoms.
They are clearly shipping defective power adapters with their devices and they should own up to the fact.
I have worked as an IT support professional, and I find it unforgiveable that their first (and only) recommendation was just to dismiss my problem as drive failure. They should be exploring all other possibilities first.
So for the cost of around £35 price and shipping, I have recovered all of my data and the drive that Seagate told me had probably failed is now working.
If Seagate have any commitment to customer service then I expect them to reimburse me for the expense that I have gone to to rescue my drive. If their performance so far is anything to go by, I won't be holding my breath.
Suffice to say, I will not be buying Seagate or Maxtor devices in the future.
So if you're on here having experienced a similar problem, make getting yourself a replacement power supply your first port of call - it may save your data and a whole lot of unneccessary expense.
07-06-2009 02:07 AM
Another un-satisfied customer
(Thanks mikep33doff for the icon)
07-16-2009 04:59 AM
I experienced all the issues described below and thought, too, that my drives failed or that the USB controller failed.
The intermittant nature of this problem is more than likely due to the power supply failing - the the power brick between the drive enclosure and the wall outlets.
Before you toss the drives or spend thousands recovering data, locate a replacement power supply and you should be good.
Doing so, for me, fixed all those issues including the PC sometimes dropping the drive and not recognizing it, to Disk Write Errors.
I hope this helps.
09-07-2009 04:36 PM
I just decided to add my OneTouch III 2TB to my Vista computer. I downloaded the Vista drivers and everything was fine. I then uninstalled the Vista drivers with the Retrospect software and installed the Vista drivers with MaxBackup. Everything was still fine. I ran a MaxBackup backup and came back to my computer to find an MXOPSWD.STS error. I read the boards and downloaded the OneTouch 4 software. I uninstalled the OneTouch III software and installed the OneTouch 4 software. Computer rebooted and all was still well and I could see my backed up files. I decided to run one more reboot to validate stability and that was my undoing.
Like many others, I now have the blinking light on the drive indicating power save mode and I can no longer access the drive by any means from my computer. I tried firewire and USB, but there was no change. I tried a different XP computer, but no change. I went out and bought a new power adapter, but still no change.
After 7 hours of fighting with this drive I was wondering if anyone had any words of wisdom???
If not, I think I will see how well this 2TB drive can swim in my pool. This is the second Maxtor drive I purchased. The last one died shortly after purchase, but I thought I would give Seagate/Maxtor another chance. I guess it's back to WD.
09-11-2009 01:13 AM - edited 10-04-2009 04:09 PM
Having the same problem (sort of). The OneTouch 4 had the blinking light but no spinning sound. I
shut the computer off and restart. This time no solid or blinking light. In both cases, it wasn't recognize by
the computer. Can this be cause by the power supply? And when it was blinking, shouldn't the disk be
spinning? I noticed that the USB data cord to the unit moves; as if the connection is loose or broken.
Any suggestion would be helpful and life saving. Brought it at COSCO too.
I got a new power supply from Seagate. I waited a few days before I try it because I did not want my weekend to be wasted. Well, I tried it this week and it did not work. No lights, no nothing. Just to be sure, I plug the power supply in four
other electrical outlets and still no lights. I assumed that a solid light should light up no matter what.
So, what can be my problem?
09-11-2009 02:10 PM