Other External products

[thehorse]

I'm having same problem (generic maxtor onetouch isnt detected by linux/windows) as above.  reading this article http://seagate.custhelp.com/cgi-bin/seagate.cfg/php/enduser/std_adp.php?p_faqid=1600 it suggests that my device is power save mode (I have a single blinking light on onetouch III 500GB).  Should I get the power source checked out?

[JS]

thehorse,

Thanks for posting your comments and the link.  I was having the exact same problem -- the computer would not recognize the external drive at all after it had worked before and it works on my other computer.  It had worked for four or five months.  And the light was blinking.

It was the power cord.  I changed the power cord, to one from an older 160 GB Maxtor external drive, and now the One Touch III drive works fine.  Amazing.  I'd spent four or five hours trying to figure it out.  It was the faulty or spent power cord.

My drive would run with the old one, but was a little noisier and the computer did not see it. I hope this works for you too.

Thanks!

[ST]

I had the same problem with Maxtor One Touch II 300 gig.  The drive had always worked fine and then suddenly was not recognized by the computer and both front lights blinking in unison.  I tried different cables and a different power source from another Maxtor without success.  Called tech support and was told the drive had failed.  Since it was out of warranty iIwas told I could send it back to Seagate recovery service to try and recover the data (online quote $1400 for this service).  I figured I had little to lose so I took it apart and put the drive in an Adaptec external case I had purchased for a drive salvaged from an old computer, plugged it in and it was immmediatly recognized by the computer with all data accessable and successfully transfered to another drive.  I suspect the case had failed (?power) but the drive was fine.  If all else fails I think this is worth a try.

Hope this helps

[sulekh]

Is this just me or that Seagate is generally apathetic to every single user. How come no one from Seagate tech support has bothered to offer any advice on this forum.

I bought 4 of these drives and one of them is acting up in the same vein as described by others. Worst still the tech support is closed for a holiday.

Thank you Seagate for making me lose my job.  

[AlanM]

Hi sulekh and others, Thanks for your participation in the our forums so far. Please remember that this is an online community where many of the responses come from other users, such as yourself. The forum is not a replacement for Customer Service. Seagate representative do from time to time come to lend a hand answering posts but not necessarily on a continual or frequent basis. If you have immediate needs, your best bet is to contact Customer Service directly. Thanks.

[hopeful]

if your drive isnt under warrenty anymore you can try breaking open the case and connecting the actal hardrive to your pc. thats what i did and my drive works fine now. took 3 hours to open the case though since you need special tools which costs $100 from the internet. hope that helps some of you.

[imschris]

ST I have the same drive and am experiencing exactly the same problem. I have tried to dis assemble it, but removing the two  screws at the rear, doesn't appear to do it. How did you manage to pull it apart please.

[seahorse]

the light on the drive is not on.  I am referring to the light on the power supply.  Is this the blinking light that everyone is referring to?

[Jorge]

I recently purchased the Maxtor OneTouch4 Mini and had a hell of a time figuring out why it wouldn't work. What I found out is that when I connected the drive I was told I had to reboot my computer (by Windows) to finish installing the driver, the problem was that I couldn't stop the drive until it was installed. Knowing I wasn't supposed to disconnect the drive while it was still running, I restarted my computer with the drive connected, but this seemed to corrupt the files on the drive - sort of a catch 22. This is what I finally came up with:

Connect the drive following the instructions, if you get the message that the computer must be restarted before the drive can be installed, but can't stop it using "safely remove hardware", put the computer into hibernation, then disconnect it. After it's disconnected wake the computer up, then restart it; this will install the driver without corrupting the drive. I think the software installation will work now, but I don't know, because I formatted the drive before I figured out what was going on. If you already restarted the computer without stopping the drive you will probably have to request the software from Maxtor/Seagate.

I'm curious to know if this works for someone doing the install for the first time with the software still on the drive.

Message Edited by Jorge on 01-09-2008 02:28 AM

Message Edited by Jorge on 01-09-2008 02:29 AM

[mohanbn]

In the course of solving another related issue on my own, at one point of time, i had uninstalled the maxtor software on my computer. At that moment when the external drive was connected, even i got to observe that blinking light without the drive being recognized by computer. Then I had to reinstall the maxtor drive specific software to get it back to life. May be its time that all of you need to uninstall and reinstall after a fresh download from http://www.seagate.com/www/en-us/support/downloads/.

All the best.

Cheers!
Mohan