Other External products

[Edd Knapp]

I bought a Seagate Expansion Portable 1TB hard drive

ST910004EXA101-RK

It seems to work fine when I plug it into my Laptop.

The problem is when I plug it into my work PC.

When I plug it in it hangs/freezes the PC. I have to press the power button to get the PC to turn off.

If I plug it in and then turn on the PC it will  recognize the drive and let me use it.

I used the online trouble shooter. No help since I can't get to device manager because it freezes the PC.

I tried to use the Seatools for windows program. but it locks up too.

I did run the UVCView program and here is the information for the external drive

          ---===>Device Information<===---
English product name: "Portable        "

ConnectionStatus:                 
Current Config Value:              0x01  -> Device Bus Speed: High
Device Address:                    0x01
Open Pipes:                           2

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x81  -> Direction: IN - EndpointID: 1
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x02  -> Direction: OUT - EndpointID: 2
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

          ===>Device Descriptor<===
bLength:                           0x12
bDescriptorType:                   0x01
bcdUSB:                          0x0200
bDeviceClass:                      0x00  -> This is an Interface Class Defined Device
bDeviceSubClass:                   0x00
bDeviceProtocol:                   0x00
bMaxPacketSize0:                   0x40 = (64) Bytes
idVendor:                        0x0BC2idProduct:                       0x2300
bcdDevice:                       0x0130
iManufacturer:                     0x01
     English (United States)  "Seagate "
iProduct:                          0x02
     English (United States)  "Portable        "
iSerialNumber:                     0x03
     English (United States)  "2GH5QVHG    "
bNumConfigurations:                0x01

          ===>Configuration Descriptor<===
bLength:                           0x09
bDescriptorType:                   0x02
wTotalLength:                    0x0020  -> Validated
bNumInterfaces:                    0x01
bConfigurationValue:               0x01
iConfiguration:                    0x00
bmAttributes:                      0x80  -> Bus Powered
MaxPower:                          0x32 = 100 mA

          ===>Interface Descriptor<===
bLength:                           0x09
bDescriptorType:                   0x04
bInterfaceNumber:                  0x00
bAlternateSetting:                 0x00
bNumEndpoints:                     0x02
bInterfaceClass:                   0x08  -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass:                0x06
bInterfaceProtocol:                0x50
iInterface:                        0x00

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x81  -> Direction: IN - EndpointID: 1
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x02  -> Direction: OUT - EndpointID: 2
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

Thanks in advance for any help.

[AlanM]

If you boot the computer while the Expansion drive is plugged in, does the computer freeze the same as if you boot it up without the drive connected and then plug it in after it is booted?

I think that some of these solutions might help, though not all.

Boot failure when the external drive is connected (suggested by a SeaGuru)
-Knowledge Base article - System Fails to P.O.S.T. When an External USB Drive is Connected on Bootup
-Knowledge Base article - USB Device causes XP system to hang on reboot
-Knowledge Base article - PC will not boot while Personal Storage drive is connected to system

[Edd Knapp]

If i boot the computer with the drive plugged in the computer boots with no problem. I can access the drive with no problems.

The computer only hangs when i plug the drive in after it is booted.

Thanks for the reply. I will check the solutions you suggested.

[Edd Knapp]

I checked the solutions you suggested but they all seem to be for when the computer hangs during boot. That is not my problem. The problem im having is when i plug the hard drive in when the computer is running already. If i plug the drive in when the computer is off and then turn on the computer. Everything works fine.

[star]

I also have the same problem like Edd with my 320 Gb Expansion Portable drive  

find no solution for weeks

[billhiggs]

having the same probolem here as well on my 1.5 tb expansion, first went back with an rma and the replacement one today is doing the same thing

[billhiggs]

just curious, has anyone tried disable the power shutdown with seagate drive settings app?