Other External products

[Mister F]

I have two issues with my new Seagate Expansion Portable Drive (1 TB, USB 3.0). The first one is that Windows 7 Backup is saying that the drive is disconnected. The weird thing is I can use Windows to create a system image and save it to the Seagate drive, but I can't back up my files. I can also browse the drive in Windows Explorer and add and delete files. Seagate Dashboard detects the drive as well. With my old Western Digital drive I can create a backup in Windows without a problem. Any ideas on how to fix this?

The second problem is with the Seagate Dashboard and Memeo Instant Backup software that's bundled with the drive. If it works as promised then it would be quite a bit easier and faster to use than Windows backup. I installed Instant Backup, which is supposed to be free, but once it's installed it tells me that I'm on a 31 day trial. It says that if the software came with a hard drive to restart Instant Backup and that should get rid of the trial notification. It doesn't work. It also gives you the option of registering but the product key is nowhere to be found.

So basically I have a brand new portable hard drive and no way to perform a backup onto it. Any help would be appreciated as the drive isn't exactly useful right now.

[Mister F]

By the way my model number is STAX1000102.

[silence711 · Accepted solution]

This will really be just a note about the memeo software on your expansion drive...

The expansion drive does not come with a backup utility as part of the purchase....it only comes with the trial software (hence why memeo is saying it's only a trial) the goflex drives come with the backup software as part of the purchase...the expansion drives are sold a bit cheaper since they don't come with the software...

Only suggestion I really have with the windows backup is get rid of any and all settings you currently have setup and try setting it up again with the drive....don't really work with the windows utility to be honest...never found it all that convenient and easy to use...so I have a tendency to avoid it..

[Mister F]

I did that with Windows Backup and it's working now, thanks for the tip. Simple solution but not immediately obvious with the way Windows is set up. By the way, I'm not keeping my data only on the external drive, it's just backing up what's on my laptop.