Other External products

[DDWEST]

Hello,  

My name is Dennis. I recently transferred several files (Music, Videos, Pictures) to my 750 GB One Touch 4. However, it has now disappeared... 

I have absolutely no idea where it went, I tried to search for it and still cant find a single file. 

In internet explorer, when i select properties for the One Touch 4, it shows that 521GB of used space. However, when i select all the files on the One Touch 4 and select properties, it shows only 214GB worth of files? 

Simply put, where are the rest of my files, and why arent they shown in my One Touch 4? Ive searched for answers on google and the maxtor website (which btw, has no troubleshooting, and i found to be simply a horrible website), and have not been able to find any answers. 

Hopefully someone here can shed some light on my problem. Any help would be greatly appreciated. Id love to get my files back, especially all my family photos. 

Thanks for any responses, and apologies in advance in case this topic has already been posted. I couldnt find a topic in the short search that I did on the boards.

Dennis 

BTW, im running Windows Vista if thats of any consequence.

Forgot to add, PN: 9NT2A6-500

Message Edited by DDWEST on 09-30-2009 11:14 PM

[usersg]

Hopefully you have discovered that restarting the computer gets the files that were on the drive back? 

However, I have had recently copied files end up partially in a "found.000" folder which might be unaccessible if not in administrator mode.  This is using Vista 64, sp2, which by the Guide (only found on the drive, at page 99) is not a supported operating system, or at least not listed ("32 bit systems only").

Not sure if the 64 bit operating system is the problem or perhaps the default 15 minute sleep mode?  Perhaps the drives have a problem waking up and taking new data?  I am going to try setting the power setting to "never" turn off to see if that helps.

Other forum messages have asked Seagate for the 64bit drivers, but so far they are playing dumb, but advertising the drives as "Vista Ready".

Good luck...I hope your data is still safe in the original drive.  I am not going to try their backup or sync software in fear of a much worse situation.

No more Seagate / Maxtor for me.  I want to get a holographic cube drive next time (if the NSA will give me one).

[DDWEST · Accepted solution]

Actually restarting did not get my files back. I tried restarting, unplug and plug the drive, everything i could think of ,in fact, but nothing helped to get my files back.

Eventually I downloaded file recovery software. It took a few days but I managed to recover most of my files that way. I recommend it to anyone that experienced the same issue I did.   

No more Seagate/Maxtor for me either.