04-10-2013 01:45 PM - edited 04-10-2013 02:15 PM
suddenly my HD does not work any more! When I connect to USB port the PC does not recognize the HD
The blue light flashes continuously but nothing happens! The PC does not recognize the device
I have tried with several USB port but it never works! The model number is STBX1000201, regulatory model: SRD00F1
what can I do? Thanks for the support
04-11-2013 06:49 AM
Please take a look at our extenral drive troubleshooter to see if it helps:
06-12-2013 03:37 AM
Is this a common fault with this model?
I have the same problem.
Used it on one occasion only, a few weeks later - blinking light & computer doesn't detect it.
Tried several computers, as well as all my own computer ports with no luck.
It has been kept in the box between the initial use and now, and never been dropped or mishandled.
07-16-2013 06:59 PM
I've just had the exact same thing happen. While it was still plugged in, but not in active use, the computer stopped recognizing it, the blue light started flashing, and now now computer will recognize the drive.
Have any of you had any luck fixing this?
07-20-2013 05:10 AM
Today i Experienced the same issue in HD Seagate Expansion 1 TB SRD00F1 . Did any of You Got any Rectification on it till date.
While Checking On My Laptop this shows in
Contol Panel>Administrative Tool>Computer Management>Disk Mamagement >
This shows this Disk as Unknown and Unallocated
Please Help/Suggest, How to get it ok Or Back up my data.
07-23-2013 07:22 AM - edited 07-23-2013 07:23 AM
Just my two cents: I have exactly the same problem. Tried it on two computers, both running Win8-64bit, and both having USB 2.0 as well as USB 3.0 ports. It occasionally works on USB2, though most of the time it does not. haven't seen it happen yet on a USB3 port.
07-23-2013 09:45 AM
I found a (horrible) workarround. Basically, the drive does not show up in any list in which it should show up. EXCEPT: it does show up under 'disks' in the 'device management' section, which appears after pressing WinKey+X (again, *device* management, not *disk* management, as you wouldn't want stuff to be logical...), and it only appears there IMMEDIATELY after pluggin in, before disappearing again after a minute. So, the trick is: open device management, click the 'disks' branch, and THEN plug in the harddrive.
Now, you use this short time window to right-click the device, and choose uninstall. This will require rebooting, which you just do (I told you, it's horrible...), and in the meanwhil unplug the disk. After your computer gets back to normal, you plug in the disk, and it will start installing again, but then it remains accessible. That is, *ONCE*. If you unplug it again or reboot your computer, you may have to go through it again.
Like I said, it is horrible, and only feasible for making a dump backup once a month... However, it may suggest that is is basically a Win8 problem, not a Seagate (though it does claim Win8 compatibility for this model).
This solution (if you may call it that...) seems persistent repeatable on both my Win8/x64 systems. No guarantee it works for you, let alone on other OSes. I think I will return the (brand new) drive to the vendor, nonetheless.
07-25-2013 05:01 AM
Plugged into 8yr old laptop that ran Win7 successfully until its screen dropped dead ayear ago. It has USB 2.0 ports, and also on this system, it is arbitrary whether the disk is recognized. It is more successful than on Win8, but not at all faultless.