07-30-2012 12:16 PM
I have an external usb connected harddrive.
Model Number: ST310005EXD101-RK
Inside that is a Model Number: ST31000528AS,
Family: BARRACUDA 7200.12 FAMILY
According to Seagate the firmware should be updated to CC49
I have run the firmware with no success it can't find the drive.
Which is not strange since it's a dos utility running long before the drive gets detected ,,,
So how do I do?
07-30-2012 01:40 PM
The firmware updates are only available for Barracuda drives not pre-installed by Seagate inside external enclosures.
Are you experiencing any issues with your drive, or did you just want to update the firmware?
07-30-2012 02:03 PM
07-31-2012 10:32 AM
Thank you for the information. It would be good to take a look at this Microsoft knowledge base article to see if it helps:
Let me know if you need further assistance.