I purchased a OneTouch 4 Mini over the holiday period, I found to be a great product but the packaging of the product seems to omit some information that may be critical to the use of the product when used with certain file systems and particularly with LapTop computers. This related specifically to creating disk images and restoring using SafetyDrill funtion.
To create the disk image file you must be using the NTFS file system, FAT or FAT32 systems must be converted prior to creating an image. Not a big issue normally, but some people do need FAT systems for multi-OS boot options.
Also users of certain laptop computers may have a problem attempting a restore using the SafetyDrill CD-ROM. When looking for information here on this forum myself relating to this issue, I noted several posts looking for help as SafetyDrill would not boot their Laptop to restore the Hard Drive information. Those that posted had received no replies to there request for assistance. Note: My wife and I have Acer LapTops and we have this problem. However, a Buddy that has 3 year old Dell LapTop does not.
The problem is not that the LapTop will not boot from the enclosed SafetyDrill CD-ROM, it is that he Linux environment that boots the LapTop does not identify the the display of the Laptop and to many it appears as if it is a boot failure, I suffer from this. I have found that attaching a standard desk top monitor to the laptop can get you around this problem. However, you must have previously have installed the external display and be familiar with switching between the laptop display and the external display using the keyboard. It does take some playing about with, but I think, in the event of a disk failure, I may hopefully be able to reimage the disk this way.
However, I do think Maxtor should address this problem or make purchaser of this system, that buy the OneTouch product to create a safety back-up of the Hard Disk for safety, aware that it's use with a LapTop is limited to simple back-ups, as it is for MAC computers, and no let the purchaser find out after laying out money for a product that does not fully fulfill it's claimed abilities. I acknowledge that there is a statement on page 3 on the information booklet advising you to try booting from the SafetyDrill CD before trying to create an image, but it's a bit late then if this is specifically what you bought the product for...
Finally, can someone enlighten me how DrivePass security can be disabled before restoring from a SafetyDrill if your only system has crashed and the Maxtor Manager that controls the security cannot be accessed?
Robert.
