07-16-200810:21 PM - last edited on 07-17-200806:28 AM by AlanM
I have had 3 Maxtor external USB hard drives. One failed. One often has trouble being recognized. And now my new Maxtor Mini 4 250 USB external hardrive has failed, along with my backup and copied data. I use 2 external HD's and 3 backup programs, because of past failed restores. I just bought a HP Home Server to use for backups ALONG with my 2 Maxtor external HD's. I have become very parnoid about backups and restores. If you want to connect an external USB HD to the server, it will reformat it first. So, I combined backups on one Maxtor external drive, my new Maxtor OneTouch Mini 4, to be able to connect the Maxtor USB drive to the new server without backups (many) and copied data being lost and then duplicate my backups and saved data to all 3 drives, which as I said with 3 different backup programs. The odds are enormous for the Maxtror Mini to fail while I connected the other Maxtor to the server and put the backups on THREE hard drives using THREE backup programs, right? WRONG!
Considering the odds I would have done better buying a Lotto ticket. First, the Maxtor Mini wouldn't be recognized. Then gave error mssg's 'shutting down because device drawing too much current'. Switched USP ports to solve this. But, still not recognized. Cannot download Retrospect OneTouch program from EMC Retrospect, which Seagate site directs you to, saying 'For download if software on Max tor Mini drive is lost'. Told in Retorspect support (hahaha) email that can not download software without paying $130 for support plan. Since when is just clicking and downloading a software link they have on their site for a product you have registered called SUPPORT! Basically, Retrospect and Maxtor/Seagate are holding my data hostage and want a $130 ransom for the return of my backups made with software that came installed on drive itself (no program disk available) ! Now, Windows reports that drive has failed!!!