09-11-2009 07:56 PM
10-05-2009 07:00 PM
12-14-2009 01:34 AM
Hi, I have just bought a Mac Mini and it comes with OS X 10.6.2 (snow leopard?) and have the same issue.
Reformatting the Maxtor II to FAT32 via PC allows the MAC Profiler to see the drive under USB tree.
But Finder will not pick up the drive.
Sounds like there is no patch at the moment?
03-25-2010 02:19 AM
I have also enountered the same problem, and don't see any resolution for Seagate as of yet. Unforunately, I don't have any other backup drives for my system so if I can't get a fix I will need to go out and buy a good drive that will work with my apple imac under snow leopard. Has anyone else heard of any fixes or patches around the corner?
04-02-2010 03:59 PM
I'm having a similar problem...recently upgraded my macbook pro from 10.4 to 10.6. Had been using my Maxtor One Touch II with Retrospect Express for years with no issues. My mac will see the drive, but every time I try to back up to it, it fails. I'm going to go through the steps in the Time Machine Troubleshooting section of the Apple Forums, but I'm not optimistic.
08-10-2010 08:07 PM
I've been having that problem on two different OneTouch 3 USB drives ever since upgrading to OS 10.6 Snow Leopard. It does seem to be a problem with not getting the pasword screen anymore, however it is strange the drives would appear under the USB tab of the System Profiler tree, yet not show up at all in Disk Utility. I blame Seagate for not giving us 64 bit compatibility, however why can't I just access these drives in Disk Utility for the purpose of erasing/reformatting them? It would seem logical if they appear in System Profiler to allow access through Disk Utility. I have repaired the "Disk Permissions" with no luck in changing anything, the problem is they are locked via the password and Seagate seems to think providing no 64 bit support is perfectly acceptable. These drives had functioned flawlessly for nearly 3 years, but this is enough to leave a bad tatse in my mouth with Seagate, no support means no repeat buyers, I have no problem switching to G-Tech or Western Digital. It should be noted that my WD of similar vintage had no troubles with the Snow Leopard migration, thank god, as it was the last accessable copy of some files other than CD-R. Those are now safey backed up on a G-Tech, so Maxtor is about ready to lose me as a customer if they can't give support on this password issue for 64 bit OS.
08-14-2010 11:33 AM
After months of putting off a resolution on this issue, I finally solved it with (of all things) a Windows Vista laptop! My previous attempt to load the Maxtor OneTouch Manager software onto a Windows 7 machine failed, even though it was the 32 bit version of Windows 7. I tried again using a Vista machine and although it took forever (everything Vista takes forever) the Maxtor software worked after a re-start and the OneTouch 3 drive was recognized even though it is Mac HFS+ formatted. I was able to use the Maxtor software to change the security settings and unlock the drive by doing away with the password. I then "safely ejected the hardware" from the Windows Vista machine. Upon reconnection to a Mac Mini running Snow Leopard 10.6.4 the OneTouch 3 was instantly recognized and all of its files were intact and able to be opened/used. So anyone with this same problem just needs access to a computer with a 32 bit OS that is compatibible with the Maxtor OneTouch Manager software. After that software has been loaded, you just go into the security settings (with the drive connected to and recognized by that computer of course) and unlock the OneTouch by eliminating the password protection. From there the drive will function again with Mac OS 10.6 Snow Leopard based computers even though the Maxtor OneTouch Manager software won't.
12-17-2010 12:04 PM
same problem here, except i was using a Maxtor Mini III, wouldn't recognize in snow leopard, but I have another
machine running Tiger 10.4. I downloaded the Maxtor manager software, deactivated the password, and BAM
now its mounting in snow leopard.
Man that was annoying, seagate has lost another customer, Lacie and WD all the way