Thanks Alan for your reply.
After Alan's reply I tried to contact support over a period of last 10 days , first through email then live chat and then on phone. First in email they told me that they would need my phone number to provide further support. After providing it there wasn't any call from them. Then I tried live chat and they said that it isn't available for India. Then I tried to call the phone numbers provided for Asia Pacific region and couldn't get beyond the automated recorded message, the call would be disconnected. I was getting impatient and angry at Seagate at this point, but just then I could have a breif live chat with another rep and get through in and could speak to a phone support representative Michelle who was very patient and helpful listened to me and addressed to my concerns.
As per her instructions this is what I should do:
1) I have to find an independent data recovery company, get the data recovered. I should check beforehand if they can provide me with a letter on the company letterhead with a confirmation of their recovery attempt and brief description of it.
2) I should come back with all the parts of the hard disk, send a scanned copy of the letter to sfdc.apacsupport [at] seagate [dot] com
3) Then I should go to the local Seagate authorized service center with the letter and the disk disk and give it there and would hopefully get the hard disk replaced under warranty.
This is because currently there aren't any Seagate associates or recommended data recovery professionals in India. Well, it works as long as it is acceptable to Seagate while keeping the warranty valid. But I'm really surprised why there aren't in a big market like India. Most people I know don't even know that there exists another brand of hard disk than Seagate. Neverthessless, I'll post in as I see further progress.
