Other External products

[SouthbySW]

First, thank you for your time.

Next, I have a Maxtor Black Armor External HD.  I believe it is working as intended.  When I plug it in (first using Win XP and now Win 7), it runs a script and I get the screen asking for the password.  Explorer sees and recognizes the HD.  I type in the password and then the HD disappears from Explorer.  Both Win XP and Win 7 recognizes the HD is still attached, since I can see when I try to "Safely Remove Hardware and Eject Media" using the system icon.  

I have run through all of the troubleshooting steps checking the power cable, data cable, partition status and drive status.  

Have I mistyped the password one too many times?  Is there a way to reset this?  I have all of my data on it and this is the only place where I have a copy of it now.  Thanks again.

[SouthbySW]

P.S.  The drive test option for the HD says the drive is fine.  I was able to change the password, but it still won't show up in Explorer.  I did use it to back up my internal HD.  Could I have reached the bounds of the HD and ran out of space on the External HD?

The model and SN are: 

Serial Number:   [ Edited to comply with forum guidelines ]   Part Number:    9HH134-036   Model Number:    ST9500325AS   Family:    MOMENTUS 5400.6 FAMILY

[guruuno]

id you ever find a solution to this problem, as I have a customer with the identical issue, once password is entered, the drive disappears!