Other External products

[ritfc]

Yesterday as I was performing a routine backup of my macbook pro's HD,  Maxtor began to download and install a software update. It failed to install, and gave me an error saying "failed to mount One Touch HD".
I quit the Maxtor Manager after my backup was finished, Force Quit the update utility because it was frozen, and rebooted both my macbook and the Maxtor Drive.
Now whenever I try to open up the Maxtor Manager, it immidiatly crashes. My macbook detects the Maxtor drive, and I can see it on my desktop, access it and write to it, but I would like my Maxtor Manager app to work properly.

Is there a way to uninstall it and re-install it without losing the information that I have on my Maxtor Drive?

[RichardTS178]

Hello,

You should try uninstalling and reinstalling the application.  If that does not resolve the issue then you should call us for further support.

Please remember this is a peer-to-peer forum.  For faster support please contact us directly via phone, email, or chat.

Regards,
Richard T.

[ritfc]

Hello, i deleted the Maxtor Manager application, re-installed it, and it did not solve the problem. The Maxtor Manager still crashes whenever I try to run it.

[RichardTS178]

Hello,

Did you make any other changes, such as upgrading to Leopard?  What is the exact OSX level you are running?

Regards,
Richard T.

[ritfc]

Hi, No, I have not upgraded to leopard.

OS X Tiger version 10.4.11

Maxtor OneTouch 4 500G

PN:  9NT2A4-500
SN:  2HA11CFT

[Pegalin]

I have exactly the same problem with my Maxtor One Touch 4 (500 GB) too (Model# 9NT3A4-500). It crashes whenever I turn on my Mac G4 Powerbook (This is my only computer). I have 2 GB memory and I'm running OS 10.4.11. I have it set to come on at "start-up." Do you know what could fix the problem?

Thanks for your help.

Message Edited by Pegalin on 12-31-2007 10:16 AM

[ritfc]

Have you tried re-installing the Maxtor Manager software? even though it did not work for me, it might work for you.

in the next couple of days I am going to reformat the drive, but I dont think it is going to fix the problem because the drive itself works perfectly. It is the Manager software which no longer works.

[Oses]

I have exactly the same problem

I have talked to the support people here and they don´t know the answer.

I deleted the program, reinstalled, downloaded the newest program from this page, deleted again, reintalled again, and nothing.

Everytime I try to initializate the Maxtor Manager it crashes inmediatly.

The thing is that I liked the maxtor backup system. It worked perfectly for my needs, and now, I have to do my backups like in stone age.

Can someone really help us here?

My EHD model is:
One Touch 4
PN: 9NT2A4-500
SN: 2HA16PZ8
Mac OS: 10.4.11
PPC G5 Dual 2.5 (Not Intel)

[tapple2]

I think I found a way to fix this problem. At least it worked for me.

First, I deleted the Maxtor Manager software from my Imac. Then, I opened the user folder, then the library folder, then opened the preferences folder.

In the preferences folder, delete all the plist folders that say maxtor or seagate. The file name should look something like com.maxtor or com.seagate.

Then reinstall/run the software.

I think what happens is the preferences folder for the application gets bad data and stores it. When you reinstall the software, for some reason these plist folders stay on the computer and the reinstall won't work either. If you remove the plist folders, new ones are created when you reinstall/use the application.

If you need better instructions, look at apple's support website under application crashes.

Hope the information helps.

[Oses]

tapple2 is right. I tested and everything is back to normal. My problem was the file "com.seagate.preferences.backupengine.plist" that I have in: Macintosh HD/Users/your user name/library/preferences.

I delete a few files but I´m almost sure that the only thing you need to do is to erease the Maxtor manager and the "Macintosh HD/Users/your user name/library/preferences/com.seagate.preferences.backupengine.plist", and reinstal the maxtor mannager. BUT THIS IS WHAT I DID:

First I backedup every file I was going to erase except for the Maxtor manager.

I deleted Maxtor manager from the application´s folder.

Then i deleted:
Macintosh HD/Users/your user name/library/preferences/com.maxtor.SyncMyMac.plist
Macintosh HD/Users/your user name/library/preferences/com.seagate.maxtormanager.plist
Macintosh HD/Users/your user name/library/preferences/com.seagate.preferences.backupengine.plist

Then i deleted:
Macintosh HD/Users/your user name/library/preferences/ByHost/com.maxtor.SyncMyMac.000d934deade.plist
(I think this name could be a little bit different)

Then deleted:
Macintosh HD/Library/ApplicationSupport/Maxtor/Backup Engine
Macintosh HD/Library/ApplicationSupport/Maxtor/BackupEngineHelperTool
Macintosh HD/Library/ApplicationSupport/Maxtor/SyncMyMac

I reinstalled the Maxtor Manager and after the reboot the manager was back to life, but my preferences were gone. I was afraid that if I try to backup an existing folder in the external drive the maxtor manager may overwrite the folder. I made some tests and everything went smooth. You have to set all your backup preferences again but the maxtor manager works the way it is supposed to.

One last recomendation: Make your own test before you start using the maxtor manager. What I did is to generate a new archive in the folder that I care the less to see if the folder got overwritten.

I hope this helps