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[Norky]

I have recently purchased a Maxtor OneTouch 4 and have run into a problem with the Maxtor Manager software.

It was able to do a couple of successful backups but now I get an error message when I try to open the software:
No One Touch drives were found.  Make sure your One Touch is connected and turned on.

I have confirmed that it is connected and turned on.  The drive is listed as one of my drives in My Computer
I have checked that the Maxtor Management software is set to operate by going to
Control Panel|Administrative Tools|Services|Maxtor Services|Started

In addition to the error message, the software seems to lockup forcing me to close it by using Ctrl|Alt|Dlt, however using Ctrl|Alt|Dlt does not clear up the problem, it only closes the locked up  Maxtor Manager software.  The only way I can get the software to find the drive is to reboot the computer.

I searched the archives and the only thing I found was a suggestion to check Administrative Tools which I had already done.

Anybody have a suggestion on how to troubleshoot this?

Thanks!

Windows XP SP2
Maxtor software version 4.02.0227

[PetersReviews]

Hi Norky,

  I've seen this problem happen before and my solution was to make sure you're plugging the drive into the exact USB port you installed it on.  If you move the drive to a different USB port, your computer might rename the drive and the software won't find it.  This is a problem with a lot of backup software and hardware.  Try using the other USB ports and if that doesn't work, there are ways to rename the drive letter to work.  I hope this helps because this is usually the most common solution.

Peter

[finch]

This is rather unrelated....but thought maybe you could help.  I am not very technologically adept, so please keep that in mind when you respond.  My IT guy did some updates on my computer at work; these updates for whatever reason did not agree with my system (perhaps because his supervisor was trying to be helpful and the left hand was unaware of what the right hand was doing...).  Since then, I have not been able to access Excel, Word, Publisher, or open my cd-ROM....  My IT guy is now on medical leave..... 

The computer is an older HP...no recovery disc was included with it.  It was not purchased during my employment here, and when I started using it, I did not think to burn a recovery cd.  Dennis said something about drivers.....can't find any online... the search is what brought me here.

Please help, if you can.

I follow directions well, so any suggestions are welcome.

[mn489]

Hi Norky,

I had the same error as yours while the drive is physically there. I did some readings and found out there was no Maxtor service found in the services page. Right click on My Computer/manage/services application/services. This tells me there must be a conflict which prevents Maxtor to load its service in the operating system. Anyway, I disabled my DAEMON virtual drive and restart the computer. There we go... If you have any software to create a virtual drive such as Daemon or alcohol 120, try to disable it and restart the PC. I hope this helps.

Good luck