What I find interesting is that we all buy this drive under the impression that it will be reliable for the purpose it was intended for. When the packaging says "Onetouch backup" and the software included on the drive is for backing up your data that seems rather clear to me.
Personally, I feel that charging for a refurbished replacement drive, phone support and data recovery services is just bad business practices. [Per Guidelines: Legal talk of any kind is not allowed.]
When the labeling on the box says "Maxtor Onetouch" and the contents is a Seagate drive that is false advertising. Personally I would like the data recovery done for free and a refund on the refurbished drive they shipped me. This new drive will not bring back 4 years of work for a batch of bad drives that have not been QA properly.
The art of deflection has not died, it is easier to blame the consumer and assume they have no clue what they are doing than to accept responsibility for your errors and correct them. There is a sucker born everyday and by this forum and other posts it is rather obvious. The thing I struggle with is if you want to shop for a better product will Seagate drives be hidden in the enclosures too?
You get what you pay for and what I am finding maybe buying from a reliable source like "China" maybe the solution to the problem. Don't complain when people do not buy American made products when the customer service is overseas, they read from a script, you pay for support even though the product is under warranty and you are blamed for the cause of their products.
Welcome to the new techno world where anonymity and finding new ways to nickel and dime people to death with poor customer service like the airlines are doing. Can't beat them join them.
