02-03-2008 08:25 PM - last edited on 02-04-2008 07:28 AM by SalA
05-15-2008 01:43 PM
05-16-2008 06:25 AM
12-30-2008 11:02 PM
" See the detection problem link in the Common Issues thread at the top of this board. " This is the only solution i have seen for pretty much evey vista user the Detection Problem Link has yet to solve anything i tryed it to many times to count and on vista it is still not working and there are still no answers as to why maxtor onetouch 4 will not work with vista why is there no support for vista with this product??
01-01-2009 12:56 AM
I have a similar issue, not being detected when connecting to Vista after doing a backup from XP. i password protected the OneTouch4 mini on XP before that PC died, and something in the troubleshooting URL suggests this is why it might not be detected in Vista. However when i try to download the software for OneTouch4 mini i am told to email Seagate Support. The disk currently shows in Disk management as Disk 1 unallocated.
Does anyone have a link to get this software ...i can;t remember what it's called but it's the software that comes on the OneTouch mini which I used to install the first time.
This link is useless
As an aside, can someone in Seagate explain why a) the software is not provided as a CD but is preloaded onto the OneTouch4 mini itself, which I can;t now access b) why that software is not available on the Seagate website? Have Seagate support got nothing better to do than email links to customers rather than just providing this information in an accessible way?
01-01-2009 09:09 PM
01-01-2009 09:23 PM
I cannot figure out how to use the storage device without the software. Unless someone else can figure it out, I would say this is a useless device for a Vista/64-bit system.
01-02-2009 05:38 AM - last edited on 01-02-2009 08:14 AM by BradC
You know it's funny you would think that the company would have enough comon sence to let people know that if you have vista with the 64 bit NOT to waste you're money buying this thing, Apparently all of their money is being spent on the amazing customer service and thats why they couldnt afford to tell you that on the box.
[Edited in compliance of the community rules and regulations.]
01-02-2009 03:59 PM
Do you know how much software is NOT made for MAC.. user base... or $$$ There is not that many $$$ out there for MAC software.
At 8% of the market.
Vista is bad enought... 64bit Vista is really a business product. Businesses will use professional backup software that will run in 64 bit.
That external will be recognized by that professional Software.
I can't tell you how many schools and businesses are staying away from Vista. Even XP 64 did not have many programs and drives for years.
Vista 64 should have it's own backup software built in. My Vista Business does. Use that !
The box stated the operating system the software works with.... they didn't hide it.
I am certain there are tons of programs not written for Vista 64.
This product is for typical home users... and priced that way. Just look at the price of a 64bit backup program.. two or three times the cost of the drive. Segate/Maxtor will not off that in the same package.
Should Maxtor/Segate offer a 64 bit product at a small additional cost.
01-02-2009 05:14 PM
With all due respect MrButkus, I don't think your assessment is fair at all. I have the box right here in front of me and nowhere on it does it say One Touch 4 Plus doesn't work for 64-bit systems. Moreover, I bought my new computer at Best Buy for home use, not business use. The computer was on clearance and wasn't a new model. If 64 bit systems are being sold to home users, then the companies that manufacture storage devices for home use should at least have a software patch to make the product compatible. I bought the One Touch to back up my old computer with an XP operating system and to transfer documents, music, photos, etc. to my new computer. I believe this is the same situation others who have posted here are in. If Vista and 64-bit are the wave of the future and XP and 32-bit are on the way out, there needs to be some way to transfer data from an old system to a new one. If the One Touch 4 Plus is not that system, it should be clearly marked and not hidden in a FAQ that took me about an hour to find.
The point you made about Apple may be true but is irrelevant to this discussion.