Other External products

[SteveH76]

Glad to see im not the only one fed up with  the lack of support around here! Anyway after dipping my maxturd onetouche4 into a bucket of water for an hour i dryed it off and returned it. Companies like this could care less about the customers, They have  the customers money they know it wont work on vista, Even though it states on the box it does, They just fail to mention the 64bit problem a sale is  a sale to them. after that everyone is on their own because there is 0 support for this product.

[ravakk]

Hello! Macintosh Tiger & Leopard edition both already have the "One Touch" software functions built into the core OS. Maxtor's product would probably not be welcome by most true 10.2 or higher Mac advocates. Apple grants their uses whatever they need or want for Leopard and prefer to write all drivers and supplimental software required themselves, if possible.

This post seems to me to target the One Touch software, and not really the drive itself. The mechanics of software that control an external hard drive are indeed different for XP as opposed to the SAM of Vista. Security Permissions for software attempting to externally write files to a "Primary Partitioned" hard drive could be restricted in a different way than from an XP source. If the SAM of Vista allowed external drives to so easily overwrite or write important control files to your home Vista computer, any visitor to your home could completely bypass your computer security and access unchallenged your computer with an external usb hard drive carried in their pocket by prepping their external to overwrite key files.

In regards to 64 bit Windows Operating Systems, Vista 64 will run 32 bit programs with no problem...up until the point that they want to access and overwrite or bypass security. Using the external drive to simply drag and drop data back and forth, is not a challenge to security. This is because dragging and dropping is done 100% within the confines of the operating system. Using a third party software to handle the transactions, very possibly will cause a little security conflict, and may not work at all. 

Moving data from XPfs to Vista's Sam restricted file system may require a little magic from the writers of the program, in this case "One Touch". It is possible this has not been written yet, and may be forthcoming.

[DS]

I have two Maxtor OneTouch Mini 160 g hard drives.  Both worked fine with Vista, and I was able to sync them

using Maxtor Manager.  Suddenly last week Vista would not recognize either hard drive!  When I plug the drive

into any other machine running XP, the drives are recognized.  I've been searching the Seagate help site,

and reading these forums, but there just doesn't seem to be an answer to this question.  I've tried deleting

drivers and having Windows reinstall them, but it just doesn't work.  Can somebody from Seagate respond to

this?

[morris]

I have the same problem. The Seagate troubleshooting is no help. I have tried everything.

[DS]

I posted two messages with tech support and never received a reply.  After calling Seagate and waiting

30 minutes I was able to resolve the problem.  Basically, you have to go into Vista's Device manager, uninstall

the device/driver (my Maxtor Icon had an exclamation point).  The I shut the machine down, booted up again,

and let Vista reinstall the device driver.  My drives were then detected. 

[jjj]

Kristine is correct.  I pulled out the original box for the OneTouch 4 Plus and nowhere on it does it say anything about not working with Vista 64.  The box does in fact say it is compatible with Windows Vista Home Basic, Home Premium, Ultimate and Business.  You have to open the box and read the instructions before you realize it may or maynot be the right product for you. 

I am afraid this product is not reliable.  My laptop laptop died and I have spent the best part of 2 days trying to make this product work. I can see my files on the OneTouch 4 Plus drive (using "My Computer" ).  I can even copy some of the files to my desktop but I am unable to make a complete restoration on my new laptop.   All I get is:  

]
Can't find KNOPPIX filesystem, sorry.
Dropping you to a (very limited) shell.
Press reset button to quit.

Additional buitin commands available:
       cat       mount     umount
       inmod     rmmod     lsmod
      
knoppix# _

There has got to be something better than this.  Sure wish I had stumbled upon this website before I bought my two units.  Oh well I'll be on the phone to customer service tomorrow. 

Message Edited by jjj on 02-07-2009 10:38 PM

[Steamdreamer]

...and the very best of luck with your phone call!!

[Baan]

I got  the same problem yesterday trying to use the harddrive (maxton one touch 4 plus 1 TB) with a friend's PC. His Vista 64 would recognize it but no disc would be shown in Explorer. Later I went back home and thought it'd be the password protection which might be causing problems but the same thing happened on my PC which previously had no trouble with this drive at all. Further research showed that the drive is apperantly write protected and not initialized.

I've tried to get in touch with some sort of support via email but the link just re-directs me to some other site which makes no sense. The live chat does not work (no one is there to chat). Could someone supply an email?

Recently I tried formatting the drive and then thought I'd try to do some data recovery on my 800 GB of data (something like that) and then the write protection or whatever kicked in. Where did this write protection thing come from????? 

[jjj]

I just got off the phone with customer service.  The good news is I was not on hold for an hour+ like yesterday.  The bad news is they told me I cannot use the One Touch 4Plus to restore my system automatically on a new computer. 

I called customer service after trying to install the files from the One Touch 4Plus on a new computer (original died) and kept getting the error  message that "no knoppix file found."  Two days later, two downloads later and a second copy of the recovery software disc later and I am still getting the "no knoppix file found message."   

The summary of the conversation was because my motherboard was fried and I got  a new computer I can not use the One Touch 4Plus to automatically restore my system.  I was told unless I have the exact same computer (motherboard, memory size, hard drive size, etc) I can not restore the system on the new computer except by manually copying and pasting.  If this is true what good is the One Touch 4Plus drive other just than plain storage.  This just can't be accurate. 

 Lesson learned, if your hard drive crashes the One Touch 4Plus may allow you to restore your files if you buy an identical sized hard drive but don't count on it and oh by the way, don't even think about upgrading anything if you are using one of these drives.  I still can't believe this is accurate.    

[Baan]

jjj, Backuping a system disk is usually done for the same computer - in case you get a virus or similar where there is a fault in software and not in hardware. Windows is not really flexible when it comes to throwing in a whole new set of hardware and then trying to run the same installation of Windows.