Other External products

[Ron]

Seems problem is solved! I turned off Windows XP firewall and zonealarm firewall, made a bacup and TURNED BOTH FIREWALLS BACK ON AGAIN. Red Maxtor icon (bottom right) disappeared and I then went to check on My computer E: drive (Externel USB hooked to Maxtor) and opened Maxtor backup file then all the way to C and I found all my files and folders.

When I redo a back up, it seems that Maxtor goes through my computer files and only copies the ones that have not been copied previously. So if there are no new files it will say o files copied 0 MB.

Hope this helps you guys. If you have more plse post it

Thanks

[oldlag]

Sorry to say that I don't think this issue is resolved. I actually have no problem backing up my files and I get the Green "M" icon when it is complete. However, like others, when I click on the icon and then "Backup status" I get the same messages as others, and cannot see the log. I have the XP firewall off and it makes no difference if I have my ZoneAlarm firewall on or off. When I connect the One-Touch to my other machine that is running Vista and the Vista version of the Maxtor software this problem is not there. The only difference I have between the machines (besides the OS) is that on the XP (Home) machine I have two user accounts - could that account for it? The bigger problem that I have, and it happens on both machines, is that "MaxBackServiceInt.exe" runs continuoisly and wont release the drive so that it can be safely removed. This program hogs the CPU at 98-99% causing all other actions to slow down because they can't access the CPU. The only thing to do seems to be to "Kill it" using the Task Manager. 

[Ron]

Thanks for your comments oldlag. You may be right about the issue not being completely solved, but I do have my files and folders saved on E drive which indicates that everything has been saved on my external Maxtor drive and hopefully I could hook it to another computer should mine crash and recuperate all my files (lots of family pictures!!!).

I don<t get the green Maxtor icon though. For your info I have 4 users on my computer running on XP Service Pack 2 with Zone Alarm pro. If you go see in trouble shooting under I,m getting an error message, there is a paragraph about disconnecting windows firewall to solve backup problem...

Sometimes I think I should go back to old 35 mm films LOL...Do you know if Walmart picture service would be available to save picture folders?

Do you know how to talk to a Maxtor-Seagate tech?

Thanks

[oldlag]

Hi Ron,

By searching around other forums I believe that I have resolved the "MaxBackServiceInt.exe" issue. There must be a bug in the program as you have to set up a backup date/time whether you want it to do that or not. Open the Maxtor OneTouch Manager; Select Backup; Select Edit My Backup Settings; Select a day and time (or more than one); Select Finish; Either Turn Automatic Backup On or Off. "MaxBackServiceInt.exe" will no longer continuously run, and will alow the drive to power down. If you uncheck all days and have Automatic Backup On or Off, it will run continuously and the drive will be spinning all the time.

However, the above has not resolve the Backup Status Issue (i.e. the two error messages - one from Windows the other from OneTouch), which I think must be due to having more than one user on the computer - both my users are "Adminstrators" under XP SP2.

As far as contacting a Maxtor-Seagate Tech., if you go to Contact Support you can do a Live Chat during the working week. My experience was not very positive when I asked the question about why the drive wouldn't run down so that I could safely remove it - the response was basically that there is nothing wrong with our software you must have another program accessing the drive, which of course I did not - it was "MaxBackServiceInt.exe" all the time.

Good luck. 

[Ron]

Thank you so much oldlag, you,ve been of great help. Happy New Year!

[msgs]

I contacted Seagate support and got this reply.  Which indicates that I will have problems with certain types of files.  The ftp site did not work but there were other options in the ftp sites that I have not tryed yet as I am waiting to hear from others and this problem

Thank you for your E-mail inquiry.
With regards to your query, I understand that you are receiving errors after backing the data.

I would like to inform that you will not be able to backup System, Registry, Program, Hidden, Corrupted,
and Encrypted files.
1) Firstly uninstall the software from the control panel.
Select start,
Setting,
Control panel,
Add or remove programs
Select the software
Remove. software will be uninstalled.
2) Reinstall from the link provided below.

Link - ftp://ftp.seagate.com/outgoing/stxsupp/maxtor/Personal_Storage/OneTouch_III/OneTouch_III_Combo_%26_T...

Once you follow the steps mentioned above you will be able to resolve the issue and if you are still not able to resolve the issue we will be glad to assist you further.

I also found this bit of help that did reveal the back up status and it shows what files are not backing up. 

03-30-2007, 06:56 PM

Had the same issues as you guys.... Sent email to Seagate (formerly Maxtor) customer tech support... this is what I got back:

The error you are getting when trying to access the back up status is due to explorer 7. You can access the back up log from the following location.

Location for OneTouch III Drives Using Maxtor Backup - C:\Documents and Settings\All Users\Application Data\Maxtor\ULC\Log

Note: By default that these are Hidden File/Folder Structures. To unhide these folder structures, do the following:
1. Open My Computer
2. Click Tools - Folder Otpions...
3. Click the View tab
4. Scroll down and click on the Show hidden files and folders radio button
5. Click Apply and then click OK

Look forward to other responses

msgs

[oldlag]

Dear msgs,

I think that Maxtor/Seagate speak with forked tongue regarding explorer 7 being the source of us not being able to access the status log. Firstly I have two machines, one runs under Windows Vista and the other under Windows XP. Secondly I use IE7 on both machines. On the Vista machine everything works hunky dory, i.e. I get the green "M" icon after a backup and can view the status log by clicking on the green "M" icon and selecting Backup Status. On the XP machine I get the green "M" icon after a back up but when I select "Backup Status", I get the two error messages mentioned in earlier messages. On the XP machine I have tried to find the log per the instructions you were given but under the "All Users" folder I do not have an "Application Data" folder, and hence no Maxtor\ULC\Log. As mentioned before, the only other difference between the Vista and XP systems is that the XP system has two users whereas the Vista system only has one.

Anyone else any comments?

[Opal]

Dear msgs:

This is an invalid link

[missgrunge]

I get the red M constantly, but I can access my backup status - log.  However this is what the log tells me: " C:\WINDOWS  Not Supported/Folder skipped ( backup of Windows System Directory is not supported)"

What on earth does this mean?  Has my back-up not worked?  If not, why not?

Help!!

Miss G

[msgs]

I eliminated those files that were not supported in the backup and then the back up was successful.  Before that I tested with a Word document which I created and then backed up the system then deleted the document from my hard drive and then restored from Maxtor.  It worked even when the red button said the back up had failed. 

msgs