Is the computer recognizing the drive without any problems? Is it showing in my computer, device manager, and/or disk management with a drive letter and can you open the drive and see the files?
If yes, then uninstall/reinstall the software and that should fix it.
if not...then it's something more with the drive that you'll have to look into at that point.
To all users: If your data is stored ONLY on an external hard drive, then it is NOT a backup. A BACKUP is having the data stored in TWO or MORE locations. If it is only in ONE location, you don't have a backup at all. If the data is important to you, then have it stored in multiple locations to prevent data loss.
