07-14-2012 12:28 PM
Help! I have used my mini for two years as a backup system. Now suddenly this week it is not recognized by the Maxtor software. I have rebooted several times and updated my software but manager says there is no device installed. I have also gone to the support website and download the software update and it says I have the latest software installed. Any help would be appreciated. I'm using windows vista 32.
07-15-2012 04:36 PM
Is the computer recognizing the drive without any problems? Is it showing in my computer, device manager, and/or disk management with a drive letter and can you open the drive and see the files?
If yes, then uninstall/reinstall the software and that should fix it.
if not...then it's something more with the drive that you'll have to look into at that point.
07-17-2012 10:39 AM
Yes, the drive is showing up in My Computer and I can open files from that location. I have gone to the Control Panel and tried to find the Maxtor program to uninstall it but I cannot find it. Any suggestions are most appreciated and yes, I do have another backup I just want to get this device working again.
07-17-2012 05:32 PM
What software was telling you the drive wasn't being detected, was it the maxtor manager program or something else?
What OS are you on?
07-18-2012 02:47 PM
The Maxtor Manager was unable to detect my drive. When I went to reinstall the software it said I had an updated version but did not say what version, I can open the files in Windows explorer. I then went to Control Panel to find the software and uninstall it but I cannot find it in my list of programs and sadly I am still on Vista 32 bit.