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lobo55
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lobo55
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Registered: ‎02-05-2009
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Maxtor OneTouch 4 Mini

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‎02-05-2009 08:37 AM - last edited on ‎02-05-2009 11:18 AM by

This drive is not working.  All I am getting is a constant flashing light.  My computer, running Windows XP,

will not load this drive for some reason.  Seagate has not replied to my case submissions.

 

[Edited: Moved content to first post]

Message Edited by BradC on 02-05-2009 01:18 PM
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AlanM
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Re: Maxtor OneTouch 4 Mini

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‎02-10-2009 07:21 AM

Hello:

I am really sorry for the delay you have experienced. I am sure it is frustrating. Seagate Support's email software experienced a glitch that caused them to lose track of thousands of emails until recently. The email backlog still exists and they are working on it, but it will take time. If you have immediate needs, please contact Tech Support by telephone.

 

The flashing light is probably a symptom of a deeper problem.  Please start troubleshooting here.

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--If you find a user's post useful, please mark it as an Accepted Solution and/or give it a kudo!

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Give a hoot. Backup your data on a second storage media.
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lobo55
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lobo55
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Re: Maxtor OneTouch 4 Mini

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‎02-10-2009 07:37 AM

 
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lobo55
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lobo55
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Re: Maxtor OneTouch 4 Mini

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‎02-10-2009 07:43 AM

Thank you for replying.  I checked the troubleshooting and it states that the drive is bad.  When I attempted to

 check my warranty it did not recognize my serial number nor my part number.  The drive was purchased from

TigerDirct on August 29, 2008.  I have registed the product.  It should be under warranty.  Getting through to

tech support is like trying to contact the the Russian president.  Anyway I returned the product to Seagate for

their action.  Sincerely, dickie brewster

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