Other External products

[chinousa]

Everytime I try to launch the Maxtor OneTouch Manager Software, I get an error message.  The error reads at the top, "MaxUtilities.exe - Application Error."  Below that message it reads, "The instruction at 0x01091581 referenced memory at 0x00000000.  The memory could not be read."  Below that it says, "click on ok to terminate the program."  Click cancel to debug the program."  I have uninstalled and reinstalled the software.  I have turned off all anti-virus and anti-spyware programs.  I have searched the Maxtor troubleshoting library.  Nothing works.  Please help.  Any suggestions would help. 

Everything worked fine before I had to install a new hardrive and update my OS to XP professional (from XP basic) on my laptop.  I password protected my external hardrive, but I don't think that has anything to do with my current problem. 

[jjlees]

I get a similiar error and have tried the same steps without success.

I get the following error:

Maxtor One Touch II Manager has encountered a problem and needs to close. We are sorry for the inconvenience.

It'll be a werious inconvience when my data isn't backed up because the product I purchased doesn't work!

[greatsoul]

I am having a similar issue as well. I get to see the following error. Its been less than 3 months since i started using and it is already crashing. Looks like a poor/**bleep** electronic piece. AppName: maxutilities.exe AppVer: 4.1.0.12 ModName: unknown ModVer: 0.0.0.0 Offset: 01410480 If anyone has a solution for this, please do post here:

[MK49er]

I had this problem when installing a OneTouch III for my daughter a few years ago and got no help from Seagate/Maxtor. Now researching this question I found a clue at http://mohanbn.com/blog/easymanage-crash-solution. The problem is with a slightly different piece of software but the cure is similar.

Go look for your maxutilities.exe (for me it was in the default location, "C:\Program Files\Maxtor\OneTouch\Utils"). Make a shortcut for it. Then adjust the shortcut per the post cited above:

Right click the shortcut, click Properties.

Select the Compatibility tab and check the box for compatibility mode and select Windows 2000.

Now run the program from the shortcut. The OneTouch button seems to work OK after that.

Beats me why the software works on some XP computers but not others--this is for Seagate to figure out. I hope they come up with a real solution.

[sydney98]

MK49er -

You are an angel in disguise.

I have been getting the following message since Sep29th at 8PM.....

Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date:  29/09/2009
Time:  12:59:42 PM
User:  N/A
Computer: DELL
Description:
Application popup: freeagent.exe - Application Error : The instruction at "0x01522ed1" referenced memory at "0x00000000". The memory could not be "read".

Click on OK to terminate the program

I have not been able to open up the "Utilities" section of StxManuMgr.exe for my Seagate FreeAgent Pro external 1TB drive.

I have Googled until I was blue in the face and luckily I happened upon your sage advice to set the Compatibility Tab for Windows 2000.

IT WORKED!!!!!!!

Thanks loads.

Barbara Ann

[pamelaz]

Hello sydney98,

Thanks for letting us know this worked for you! I'm so glad to hear it!