05-25-2012 01:07 PM - edited 05-25-2012 02:58 PM
My computer crashed and I reformatted the computer's hard drive. Maxtor did it's job and saved the files (so did Windows, which created a windows.old database and from there I was able to reload my files. I did not restore from the Maxtor drive, although I do have access to my files that are on the drive--albeit manually and through Windows Explorer). The problem now is I reinstalled all files and want to hook up the Maxtor drive again. However, the bundled software is on the drive, I don't have a backup copy and it's not letting me connect the OneTouch back to the computer. Basically, I cannot get the Maxtor Manager. Any suggestions on what I can do? Also, I should note that on May 18, 2012, I had to reformat the Maxtor drive. It gave me the message that the drive was full (500 GB), even though my computer is only 250 GB. However, after reformatting, I was able to access the Maxtor Manager and backup as before without problem.
08-17-2012 09:55 AM
You can contact support via email (include your mailing address as well due to restrictions in certain countries regarding encryption) and request the software.
They will send you a download and code for the software and you can have Maxtor Manager again.
Are you on 32 Windows XP or Vista? Or did you upgrade to Win 7?