10-09-2009 09:19 PM
Solved! Go to Solution.
10-10-2009 06:53 AM
Ike A in Seagate Technical Support Chat advised me that the Maxtor software for OneTouch products is "not compatible with Vista64" and that "Seagate is not updating that software". So it appears that my OneTouch drives have become
"no-touch" drives, that seem to be accessible as simply external drives... but no backup software.
10-10-2009 03:19 PM
I would check around for some FREE Vista 64 bit backup software. The drive does not have to have the Maxtor software to run correctly.
If you find a program or two, post it. I use another software backup program. Works faster, better and will show me real easy if any problems occured.I doubt if what I use will work for Vista 64, it does work on Vista 32.
10-18-2009 08:42 AM
I have found that Seagate does offer its Seagate Manager backup/restore software that does work with older Maxtor external drives. See the Note at this link: http://seagate.custkb.com/seagate/crm/selfservice/
I installed and ran it. It appears to have backed up files to my OneTouch III successfully. I have not tried to restore files, however.
Just note that the downloaded zip file (and some contained files) are named FreeAgentCN (presumably because this backup software was originally designed for their FreeAgent drive)... but it does install Seagate Manager backup software.
I did not try to use the OneTouch button on the drive for the backup from the Vista64 laptop, as I still use the OneTouch III drive on a WInXP desktop computer. So I just launch the Seagate Manager program from an icon.
10-23-2009 12:19 PM
Maxtor One touch 4 willl now work with Vista 64. After I reported this firm too the BBB I got an email from them saying they now had a solution and provided me with a link to download the software.
I tried this and it worked.
02-08-2010 03:46 PM
02-10-2010 07:00 AM
You can lock a OT III drive.