07-20-2012 07:07 AM
I purchased an expansion portable drive STAX500302 LAST MONTH but its port has loosened and is not working in USB3.0 port. I don't understand what should I do to fix it?
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07-20-2012 05:04 PM
" is not working in USB3.0 port" - is it working in a USB 2.0 port? That would be weird.
From other posts it sounds like the USB port is prone to breaking away from the circuit board. If that has happened I don't know there's much you can do to fix it (I think I saw a post about resoldering it but on a month old drive I wouldn't bother)
Since you only got it a month ago I'd try taking it back to the shop where you bought it.
Otherwise try http://www.seagate.com/support/warranty-and-return