Other External products

turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Reply
Topic Options
ritu1903
Visitor
ritu1903
Posts: 1
Registered: ‎07-20-2012
0
Accepted Solution

My expansion drive's port has become loose within a month of purchase

Options

‎07-20-2012 07:07 AM

I purchased an expansion portable drive STAX500302 LAST MONTH but its port has loosened and is not working in USB3.0 port. I don't understand what should I do to fix it?

Report Inappropriate Content
Message 1 of 2 (1,251 Views)
 
Reply
Zettabyte
kenji57
Posts: 504
Registered: ‎04-13-2012

Re: My expansion drive's port has become loose within a month of purchase

Options

‎07-20-2012 05:04 PM

" is not working in USB3.0 port"  - is it working in a USB 2.0 port? That would be weird.

 

From other posts it sounds like the USB port is prone to breaking away from the circuit board. If that has happened I don't know there's much you can do to fix it (I think I saw a post about resoldering it but on a month old drive I wouldn't bother)

 

Since you only got it a month ago I'd try taking it back to the shop where you bought it. 

 

Otherwise try http://www.seagate.com/support/warranty-and-returns/

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------
For the sake of your own health and sanity, if your data is important to you, keep a second copy on another storage (a backup)
Report Inappropriate Content
Message 2 of 2 (1,246 Views)
 
Reply