UKtigger wrote:
The experience we are having here as users of these products is rubbish, rubbish, rubbish! I am a UK user of One Touch 4, which is no longer being recognised by my laptop (or vice versa). Photographs and fiction, i.e. my life's work, which I thought were safely stored there are now nowhere to be found. I have tried registering twice for a phone call from technical support but a) the UK is not listed as a country worthy of attention (though, ironically, the Malvinas is). What's more, the minute you enter 'Maxtor' on the registration form, the screen goes blank and that's the end of the matter.
This problem is so widespread that Seagate should have issued guidance to all users about what to do in this eventuality. Instead, I notice the link they provide on this forum, takes you back through the series of irrelevant pages that you are likely to have been through several times already. (A waste of yet another working day.)
If I were being cynical, I would say that Seagate were trying to abandon this series of products. I that is correct, then they should be upfront about it, instead of leaving us floundering about like this. I am really annoyed about it, and my heart goes out to the correspondent who had all their educatiional assignments on the so-called storage device and had to pay hundreds of dollars to get it back.
I'd be glad to help you get your Maxtor drive issue resolved.
Please provide me with responses to the following:
- Which operating system do you have?
- Have you tried the drive with another computer?
- If you are using it with a Windows system, does the drive show in Device Manager and Disk Management? If MacOS, does it appear in Disk Utility?
- Have you tried data recovery software with the drive?
I know it doesn't help in the current situation, but this is some good information to be aware of the future:
What is a Backup?
You mentioned that you tried to get a callback set up with our support staff. Please tell me specifics about this, so that we can address any necessary issues with the process.
Did you also try contacting us for direct support?
When you tried submitting an inquiry about your Maxtor product and the browser screen went blank, did you try another type of browser, for example Chrome or FireFox? Did you try purging your cache?
The link provides useful troubleshooting information for most cases. Unfortunately there are always exceptions and for these we have other support methods available.
