01-04-2011 09:03 AM
I have been using a One Touch 4 Mini 250GB almost daily for the last 2 years
i used it at home on my Mac OS and at school on Windows machines.
Its never given me any problems either Operating System with files going between the two regularly.
Now out of the blue the drive doesn't seem to be popping up on my list of drives.
Macs or PCs cant find it and i have a lot important school work on there that isn't backed up unfortunately.
The light on the drive will blink once and then stays on after plugging in the USB, but nothing shows up.
I tried using a different Usb cable that belonged to my brother's portable Toshiba hard drive but it still didnt work.
Not sure what my options are at this point for either fixing my Portable HD or at least recovering the data
any suggestions are welcomed, thanks
01-07-2011 02:28 PM
I am having the same exact problem with my drive (500gb) and i was told by tech support to replace the power supply. i dont think that will fix the problem, as it is already receiving power obviously. none of the troubleshooting they offer is of any help either.
01-08-2011 01:06 PM
sounds familiar to me, but ive had my one touch 500GB recognised already so the power lead and usb are fine. ive tried other leads as well just now to see if its those that are the problem but I am still having issues.
01-18-2011 05:21 AM
I am having the exact same issue. Power exists and is working, USB cable works fine (XP file manager sees the drive and contents), but the Maxtor OneTouch manager does not show the drive in its list. It states: "No external drives were found. Make sure your external drive is connected and turned on."
This seems to be a common issue folks are running into. Would be nice if we could get some help and an answer or two....
01-18-2011 08:30 AM
Please try our external drive troubleshooter - http://www.seagate.com/www/en-us/support/troublesh
If the troubleshooter doesn't resolve your problem, could you please post the report from Microsoft's UVCView utility?
02-02-2011 05:24 AM
I had the same problem wit my 500GB Maxtor One Touch 4 Plus. First you have to have the maxtor software installed on any computer you plug the drive into...you prob already know that but just in case. Ever since I got a new computer with Windows 7 the drive would show up in Maxtor manager but was showing the drive as locked. The option to put in my password to unlock it was not available. I tried to click on the drive pass to remove the password and received a message "this devise does not support security". So here was the fix for mine. I installed the maxtor software on my friends computer running Windows XP...pluged in the drive and up pops the window to enter my password. I entered my password and up it pops on my computer. I went to the drive pass in maxtor manager and removed the password. I then pluged the drive into my computer running Windows 7 and the drive pops up on my computer right away. I tried to re-install password in drive pass but again received the message "this devise does not support security". I know this is a long description but I was so upset at those dumb tech guys telling me something stupid was wrong with my drive when I kinda figured it was the password all along. The only challenge is finding a computer with Windows XP or (Vista might work too...try it!!) so you can remove the password.
03-27-2011 04:11 PM
I have same problem with a 500gb---no external drives were found make sure your external drive is connected and turned on?????did you get your problem resolved---please advise
03-28-2011 04:44 PM
I also am having this same issue with my Maxtor 500g. Is this an issue with a Mac OSX Security update? just strange that this happend out of nowhere. When there is a solution please advise! thank you!