05-19-2011 10:48 AM
This is a Maxtor One Touch III 500GB USB. We store photos on it and have assigned the drive letter P:. We use Picassa3 to work with the photos; Picassa has been configured to access the P drive. But, sometimes suddenly Picassa can no longer find the drive. My Computer does not show it. If I turn the drive off for a minute, then back on, usually My Computer regognizes it, but as G:, which is the next available drive letter after the other external USB drive, H:.
Why does this happen and how can it be prevented?
05-20-2011 07:38 AM
Hmmm, I think we might go about this in a few different ways.
1) Disconnect the other external drive for now.
2) Disable the sleep feature. Right-click on (My) Computer | Manage | Device Manager | Universal Serial Bus Controllers | double-click on the 1st Root Hub | go to the Power tab | see if the drive is connected to it. If not, try the next Root Hub.
If so, click the Power Management tab.
Uncheck the box that says: "allow computer to turn off this device to save power".
And then also pull up the Maxtor Manager and go to Power Settings, turn Sleep to Never.
3) Then run chkdsk on the drive to make sure the data is not corrupted.
4) Then change the drive letter. Right-click on My Computer > Manage > Disk Management > right-click on the drive letter > Change Drive Letter and Paths > change it to something that will certainly not be taken up by any other device, like M: or W: or something.
Let me know how it goes.
05-28-2011 01:04 PM