Other External products

[tsar]

Over Christmas I bought two Maxtor OneTouch 4 Mini (160 GB each) drives and one Maxtor OneTouch 4 Plus (500GB) drive. All was fine and dandy until last night when the 500GB drive started making clicking sounds and hung up in the middle of some file transfers.

Now Maxtor Manager sees no parittions on the drive and shows both the capacity and free space to be 0GB. Maxtor Manager's "Test My Drive" utility yields a message saying the drive requires service, and shows "Serial Number of bad device: []^[]". To make matters worse, Windows XP does not detect the drive, and Disk Management proves no better.

The drive is under warranty and Seagate shows eligibility for an exchange but I don't want to lose the 250GB of data on the drive. Any tips?

thanks in advance

[Melonade]

wait, the data wasnt backed up somewhere else?

does the drive show up better on another win xp computer?

[tsar]

Alas, yes, while some of the data are backed up, the others are old correspondences, teaching notes and materials,  multimedia  stuff,  personal financial and tax records, some code used in analyses,  etc. ... stuff I don't want to lose  if it can be avoided.

And no, I tried it on two desktops but to no avail ... on both desktops + the laptop I have other maxtor onetouch drives that work so it isn't a USB or power issue. Strangely enough, Maxtor Manager can see it, but cannot assign a drive letter (shows up as One Touch 4 Plus: []^[]) ... and MM then says there is "either no partition or it cannot be recognized; do i want to format now?" ...

Looks as if its time to yank it from its housing and try the connect-as-slave option or the freeze-the-drive-and-then-try option. 

*wah*

[princeofIT]

hello tsar , is it recognize in the disk management???

what is the file partition  (ntfs , fat 32, raw)??

[tsar]

Not recognized at all in Disk Mgmt. Strangely enough if I activate the "Safely Remove Hardware" option and then click Properties, I see its location as 0 but that is where my internald HD is located. I have some screenshots I wish I could append.

[AlanM]

You can append all the screenshots you want.
Under the post creation field, you'll see an Attachment field with a Browse button.  Feel free to use it!  I'll append an irrelevant image file so you can see what it looks like.

Hope that helps!


Message Edited by AlanM on 02-29-2008 05:26 AM

[tsar]

AlanM;

I must be missing something because I don't see a browse or an attach button/feature. I see the url and the image options. Hmm.

[AlanM]

My mistake; users are unable to attach photos.

Just go to imageshack or photobucket or picasaweb.google.com (all are free) to host the picture, then hyperlink to the photo.
Sorry about that.

[tsar]

No worries; here they are ...

http://picasaweb.google.com/anirudh.ruhil/UntitledAlbum/photo#5173542594347270050

http://picasaweb.google.com/anirudh.ruhil/UntitledAlbum/photo#5173542590052302738

Hope this helps in terms of figuring out a solution

thanks in advance

[daveq]

I have exactly the same problem, only after 5 days of use. Did you get a resolution?