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[Jim Stone]

I formatted my new 1TB Maxtor Basics Desktop Storage device and after the format only 429GB were available. I've done nothing other than format the 1TB device and now I can only access 429GB - what has happened?

I checked for bad sectors and it said there are none. Is the device really only a 500GB device and it was formatted in a certain way at the factory to show 1TB?

I used SeaTools for windows as suggested in the information on the support site and the diagnostics came back positive with no errors or negative results.

I'd like for the product to work - please can you help.

truthfully
regards
Jim

 ___________________

Case Number 00597052Case Number 00597052case number: 00597052

https://na1.salesforce.com/apex/casetosolution?newid=50030000007KLrn  -- Solutions provided by automated website support

https://na1.salesforce.com/50030000007KLrn?nooverride=1 -- case i've submitted to seagate

[jvs]

There is no answer to this problem? I am faced with the same issue...

[fzabkar]

Can you give us more information?

Which OS?

If Windows, what do you see in Disk Management? How many partitions? NTFS? FAT32? Is there any unallocated space?

Which software did you use for partitioning and formatting?

What capacity is reported by SeaTools?

Use Microsoft's Sector Inspector utility to capture the "MBR, Partition Table(s) and Volume Boot Records for every disk connected to your computer":

http://www.users.on.net/~fzabkar/SecInspect.zip

Extract the above archive to the one folder and execute the SIrun.bat file. The procedure will generate a report file named SIout.txt which you can then upload to a file sharing service so that we can examine it.

More information here:

http://mirror.href.com/thestarman/asm/mbr/BootToolsRefs.htm#SecInsp

[jvs]

I want to be able to use the drive under Mac OSX as well as Windows.

I tried to format the drive in Windows XP, with Swissknife, when it only showed 429GB.

Found out that with OSX's Disk Utility you can format the entire drive as FAT32. You can choose between MBR and GPT and even GPT works fine under XP Professional 32-bit while it supposedly shouldn't...?

For me the problem is solved this way.

Message Edited by jvs on 12-27-2009 12:50 AM

Message Edited by jvs on 12-27-2009 12:51 AM

[fzabkar]

I'm a little disappointed that you weren't able to capture the volume and partition data with Sector Inspector. It would have shown us exactly how Swissknife messed up your drive. :-(

Google found these similar sounding problems:

http://www.ps3pad.com/ps3-help-guides/2008/03/16/how-to-add-an-external-usb-hard-drive-to-the-ps3/

http://forums.techguy.org/hardware/870295-partition-size-limit.html

http://forums.cnet.com/5208-12543_102-0.html?threadID=315909

At least one was caused by Swissknife.

FYI, you could have also used Seagate's DiscWizard to create a full sized FAT32 partition:

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=200895&NewLang=en

[kanekelly94]

Hi there 

I had the same problem using a lecia 1tb I formatted it for use on my ps3 and it couldn't find both section 

because the hard drive uses too hard drives inside it would only format one side 

the software I found and works like a dream is 

http://download.cnet.com/Easeus-Partition-Master-Home-Edition/3000-2248_4-10863346.html?tag=mncol%3b... 

so simple just wipe your hard drive then format all your unallocated memory into fat 32 and then you should be up and running