04-10-2010 04:23 AM - edited 04-10-2010 04:28 AM
Ok so 2 weeks ago I purchased a 2TB External Desktop Drive and I am having issues with it.
Every 30 minutes or so the device seems to reset itself, causing it to disconnect from the PC for about 5 seconds, before it then reconnects (Windows 7 autoplay pops up every time).
Also, after shutting down the PC the external will power down after a few seconds, as it should. However about 2 minutes later it will spin up again and remain in that state unless it is unplugged from the mains (NB: Although the drive is spinning constantly, the LED is not on at all).
The power management also doesn't work, as it continues to spin at full speed even when it is not being read/written to for sustained periods of time (Doesn't go into standby - wasting power). I also have the 1TB version of this drive and that one works perfectly so I know this one has a fault. I have tried this one on 2 other PCs as well and the results are the same and I have tried swapping the cables over with the ones from the 1TB version, exactly the same. Definitely a problem with the new drive.
Is there a way I can sort this out without having to return it? The drive has 950GB of data stored on it and I don't really have anywhere else to back it up to so returning it to the store would mean I lose everything.
04-12-2010 02:46 AM
I downloaded and installed the Seagate Manager utility, ran it and it seems to have solved the problem. With it, you can adjust the power settings and there's a sync and backup utility. I really don't understand why this program isn't already on the drive when you buy it. I found the utility in the downloads, clicked the "64-Bit Support FreeAgent™ Drives" icon and downloaded FreeAgentCN.ZIP file. Don't know if this is an OK fix, but it seems to have worked for me.
04-12-2010 01:08 PM
Thank You... This worked great. I even called customer support. They sent me a file in my email that was supposed to fix the issue , but it was the wrong file they sent. and it didnt work. Then I tried your advice, and it was amazingly simple to resolve the issue. This totally should have came withthe drive in the first place...
thanks again !
All is good now
04-12-2010 11:51 PM
l thanks for the tip but it's made no difference for me. Strange that you two had the same problem and it's solved it for you, but mine is still disconnecting every few minutes.
04-15-2010 12:38 PM
you adjusted the drives power managment settings to never go into power saving mode when inactive? by default i believe it is set for every 15 mins...
sorry this didnt work for you. good luck.
04-16-2010 05:49 AM
I have tried setting it to never, as well as various other times such at 15 mins, 30 mins, etc. Still seem to be having the same problems. I think I might go buy a WD 2TB and transfer everything to that then return this Seagate. I'm not impressed to say the least.
Thanks for the help though bud!
04-17-2010 09:19 AM
Add me to the list of users with this issue. My 2TB Expansion drive also disconnects and reconnects itself from the OS after the energy saving period kicks in, be it 3mins, 15 mins, 1 hr etc. I don't really want to set the spindown to "Never" to cure it.
Have tried it on a couple of machines now, and tried a number of USB cables.
I also have two of the Freeagent drives (a 1Tb and a 1.5Tb) which don't have this issue. My next step will be to try a different power supply unit from one of the FreeAgent drives.
Buy cheap, buy twice I guess.is the lesson here.
04-17-2010 10:38 AM
Little bit of an update on this, in case anyone from Seagate is looking in.
This problem exists in Windows Vista, Windows 7 and Mac OSX and I've tried it on 3 machines, so sounds like an issue with the drive or the controller in the Expansion Drive.
When the drive eventually spins down, the green led will slowly pulse for 60 secs at which point the drive disconnects from the O/S. The drive appears to lose power just for a moment, and then starts up again almost immediately, as though the drive has just been attached to a USB port.
I've tried a different power supply from a FreeAgent drive (the PSUs look identical), but same issue.
This isn't intermittent, it happens every time.
Is this is something which could be cured by a firmware update, then I might hold on to it, otherwise it'll need to be RMA'd.