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Ran into this problem when I tried to run my first safety drill backup.
Seagates suggestions did not work for me. Here is what they suggest:
Suggestions To Resolve This Issue:
- Close all other open applications before running SafetyDrill
- Close all unneccessary services before running SafetyDrill
- Preform Disk Maintenance on your internal disk drive (e.g., DEFRAG & SCANDISK). Run SeaTools for Windows to check for defects.
- If Using Windows XP - Uninstall any other applications that use Shadow Copy (e.g., Retrospect Express HD, etc.).
- Make sure that the Windows, Volume Shadow Copy Service is Started.
I ended up checking the Windows event log and found the following error:
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 5013
Date: 12/28/2007
Time: 8:41:03 AM
User: N/A
Computer: computer name
Description:
Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4).
Event Source: VSS
Event Category: None
Event ID: 5013
Date: 12/28/2007
Time: 8:41:03 AM
User: N/A
Computer: computer name
Description:
Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4).
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC
0008: 32 32 39 32 00 00 00 00 2292....
0010: 57 53 48 43 49 43 00 00 WSHCIC..
0018: 32 38 37 00 00 00 00 00 287.....
Data:
0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC
0008: 32 32 39 32 00 00 00 00 2292....
0010: 57 53 48 43 49 43 00 00 WSHCIC..
0018: 32 38 37 00 00 00 00 00 287.....
The following Microsoft Knowledge Base article solved this problem.
Here is the text in case you have issue with the link: Hope this helps.
You receive a "Volume Shadow Copy Service" error message and event 5013 or event 12302 is logged when you use the Backup feature in Windows XP or in Windows XP Tablet PC Edition 2005
APPLIES TO • Microsoft Windows XP Home Edition • Microsoft Windows XP Media Center Edition 2002 • Microsoft Windows XP Professional • Microsoft Windows XP Tablet PC Edition
Article ID : 907574 Last Review : September 22, 2006 Revision : 2.0
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 (http://support.microsoft.com/kb/256986/) Description of the Microsoft Windows registry
SYMPTOMS
When you use the Backup feature (Ntbackup.exe) in Microsoft Windows XP or in Microsoft Windows XP Tablet PC Edition 2005, you may receive an error message that is similar to the following:
When you use the Backup feature (Ntbackup.exe) in Microsoft Windows XP or in Microsoft Windows XP Tablet PC Edition 2005, you may receive an error message that is similar to the following:
Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4)
When this problem occurs, an event that is similar to one of the following may be logged in the Application log:
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 5013
Date: 8/19/2005
Time: 10:38:14 PM
User: N/A
Computer: ComputerName
Description: Volume Shadow Copy Service error: Shadow Copy writer ContentIndexingService called routine RegQueryValueExW which failed with status 0x80070002 (converted to 0x800423f4). For more information, see Help and Support Center at http://support.microsoft.com.
Data: 0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC 0008: 32 32 39 32 00 00 00 00 2292.... 0010: 57 53 48 43 49 43 00 00 WSHCIC.. 0018: 32 38 37 00 00 00 00 00 287.....
Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12302
Date: 8/19/2005
Time: 10:38:14 PM
User: N/A
Computer: ComputerName
Description: Volume Shadow Copy Service error: An internal inconsistency was detected in trying to contact shadow copy service writers. Please check to see that the Event Service and Volume Shadow Copy Service are operating properly. For more information, see Help and Support Center at http://support.microsoft.com.
This problem may occur when you are trying to perform one of the following actions: • Back up a system • Restore a system • Create a volume shadow copy
CAUSE
Back to the topThis problem occurs because the Location registry entry in the following registry subkey is incorrect or missing:
RESOLUTIONHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro
This problem occurs when you uninstall a program that is listed in this registry subkey, but only the location information is removed from the registry subkey.Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this problem, make sure that the correct location information is listed for each program that is listed in the Catalogs registry subkey. To do this, follow these steps:
To resolve this problem, make sure that the correct location information is listed for each program that is listed in the Catalogs registry subkey. To do this, follow these steps:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro
3. Click the registry subkey for each program that is listed under the Catalogs registry subkey. For each registry subkey, verify whether the Location registry entry exists.
4. If the Location registry entry is missing for a selected program, verify whether the program is still installed.
5. If the program is not installed, right-click the registry subkey for the program under the Catalogs subkey, and then click Delete. If the program is installed, correct the location information.
6. Restart the computer, and then use Windows Backup Utility to test this problem.Note You may have to reinstall the program to correct the registry subkey.
MORE INFORMATIONBy default, the following subkeys are configured in the following way:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro
Entry name Data type Value
(Default) REG_SZ (value not set)
IsIndexingNNTPSvc REG_DWORD 0x0000000 (0)
IsIndexingW3Svc REG_DWORD 0x0000000 (0)
Location REG_SZ C:\System Volume Information
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro
(Default) REG_SZ (value not set)
FilterFilesWithUnknownExtensions REG_DWORD 0x0000000 (0)
GenerateCharacterization REG_DWORD 0x0000001 (1)
IsIndexingNNTPSvc REG_DWORD 0x0000000 (0)
IsIndexingW3Svc REG_DWORD 0x0000001 (1)
Location REG_SZ c:\inetpub
MaxCharacterization REG_DWORD 0x00000140 (320)
W3SvcInstance REG_DWORD 0x0000001 (1)
APPLIES TO • Microsoft Windows XP Home Edition • Microsoft Windows XP Media Center Edition 2002 • Microsoft Windows XP Professional • Microsoft Windows XP Tablet PC Edition
