Other External products

[blood_donor]

I have a weird situation with my new 1TB Seagate Expansion drive.  I'm running Windows 7 x64.

The drive runs fine at first, green light, found by Windows, no issues.

After a while, I come back to my machine, and I get the message "A USB device has stopped working".  

The green light is still on.  I can unplug and reconnect the USB cable, the drive does not come back.

If I unplug and reconnect the  power cable, the drive is then recognized.

Is my drive not coming out of sleep?   

[Orph]

Have you turned off USB power saving mode in W7?

Go to Start Orb - Control Panel - Power Options - Change (current) plan settings - Change advanced power options - usb settings

Disable usb selective suspend settings and see if that helps

[Ex_Ante]

I'm having the same exact problem with a similar setup (Win Ultimate 7 64-bit). Just got the drive a couple of days ago, and have had to unplug the power cable and plug it in again to have Windows detect the external drive.

I'm now experimenting with the suggested change in the Power settings, hopefully this will solve the issue. I need the drive for my scheduled backups, so it's not exactly practical, if it loses connectivity whilst one isn't looking after the computer.

[Ex_Ante]

Status update :

Changing the Power settings did not alleviate the problem. Sent the problem to tech support, hopefully I will get a solution for it ASAP.

[Moose12]

Just pull the power from the HD case and wait until drive has stopped - plug back in and it will work again. Same issue here (7/64)..happens every now and then.

[harryrf]

First check your seagate dashboard. On the main screen you should see drive settings.

click on that which will bring you to a new frame that will have a power setting label. It it is not already selected select it to view your settings. You will notice that it will have a short time before going to sleep.They give you a number of different power setting options.

I do agree that one should check the USB power settings but one poster suggested unplugging and then plugging the HD back in as a solution. That is like putting your computer to sleep and when you return you find you can not wake it up ( commonly called coma mode). You then have to turn it off and turn it back on. Had that been the initial intention the computer would be turned off at the get go. The same principle applies here. If the darn hard drive will not wake up from sleep mode it has actually gone into coma mode and is worthless to me. I might as well disconnnect it when I am done. Your not giving me a good worth while service.

So, Seagate, what is your answer? You going to get the medic on your devices going into a coma and helping your customers out and give them the service they PAID for?