10-31-2013 07:46 AM
I have several Seagate Desktop USB 3.0 1DXAP2-500 and am having the same problem. Did a fresh install with Windows 8.1 Pro and it made no difference. I called MS, per Seagate support, and they said it was a Seagate issue. Please let us know when a fix is developed.
10-31-2013 02:26 PM
Same problem since upgrading to Win 8.1 Even though Windows Explorerer shows my files, I can't access them without getting an error message thta the drive is unavailable. I have to unplu the USB cable and replug it in to get it to be detetced again. This is an incompatiblity problem between the new 8.1 drivers and the Expansion itself, causing it to be partially dropped by WIndows' detetcing method.
11-01-2013 12:55 PM
I have been having the same dropout problem with my Seagate Expansion 2TB drive after installing Windows 8.1. I came across this blog which describes a simple registry hack. After carefully following the instructions, my drive has stayed up. You must first get the drive operating (I did this by unplugging and replugging in the power) so that you can use the Device Manager to obtain the necessary information. The entire procedure is described in detail in the blog.
11-04-2013 06:16 PM
Same Problem here. Never had any problems. Installed Windows 8.1 and now it constantly disconnects and reconnects. I figured this could not be healthy for the drive so I disconnected it and it is now a paperweight. Its been like this for weeks now' somebody please come up with a fix or refund me this hard drive and give me one that is Windows 8.1 Compatable. I am still under Warranty.
11-04-2013 07:07 PM
So did you read SteveG18's post and maybe click the link and try that fix before writing "somebody please come up with a fix"
... or are you saying it didn't work?
11-04-2013 08:48 PM
NO it didn't work.
Now the drive becomes disconnected completely & won't reconnect back if it is not used after a few minutes. The light on the drive is turned off by itself. When I want to access the drive, I access it from "This PC" (new term used in Win 8.1, previously known as My Computer). I double click the drive & it hangs for 2 or more minutes searching for the drive. Once the drive is found, then the light of the drive turns on (indicating the drive is connected) & the contents of the drive appears in Windows Explorer.
Windows 8.1 IS FREAKING HORRIBLE!
11-05-2013 12:13 AM - edited 11-05-2013 02:50 AM
I'm on Win 8.1 and I don't have the issue of disconnecting external drives and the drive mounts after reboot.
What I did though was go to Device Manager > Universal Serial Bus Controllers, find the USB 3.0 USB Root Hub, right click Properties, select Power Management tab and make sure Allow the computer to turn off this device to save power is unchecked.
11-05-2013 06:20 PM
I hate Windows 8.1...so I've reinstalled Windows 8 back to computer & did a system image restore. Everything is now running perfectly.
Windows 8.1 is now on my blacklist.
11-06-2013 11:39 AM
I basically did not read anything SteveG posted and decided to just complain for a fix. To be honest I never even saw it. I did just do what he wrote in his post and it seems to be working!! I restarted my computer just to be sure after the changes and it has been running now for 30 minutes and has not disconnected. Usually it would disconnect and then reconnect every 2-3 minutes. Anybody who is having problems definetly look at SteveG18's Link. Thanks for the help.
11-18-2013 04:19 PM
I too am having this issue. I've tried to disable the shut off in power management but that has not helped. Tried a few different versions of drivers, USB 2.0 instead of 3.0, and a installed a card with USB 3.0. None have worked. I will try the registry hack. I am using a FA GoFlex 1TB USB 3.0 and it only started happening since I installed Windows 8.1