Other External products

[JBS]

I reinstalled windows recently and by mistake partitioned my newly bought seagate external hard drive. Now it does not appear to be recognized as an external drive by windows (although it does appear in the device manager as "seagate portable USB device"). I have emailed support but received no response. The product number is 9SC2D4-572

I have tried this device on 2 separate computers both running on windows xp. Can anyone help me please?

[JBS]

I have noticed that in the post about answering the most common problems (http://forums.seagate.com/t5/Other-External-products/Common-issues-check-here-first/td-p/3992 ) there appears to be a broken link for the Guided troubleshooter for XP/2000 for "Drive is no longer detected"

[AlanM]

Sorry, I fixed the bad link.

[Duniqpl]

Hi JBS

Was wondering if you manage to solve your issue of the expansion drive 'not recognised'?? I seems to have the same issue as well... everytime i plug in the USB, the drive reads (yellow light lights up and the drive motor sound) but under My Computer the drive just doesn't appear and i cant assess it.. It's also reflected under my Device Manager as Seagate portable mass storage device and i call Seagate's Support (which i find its the worst support ever!!!) they ask me to access Disk Management, which reflects my hard disk as unknown;not initialised...

The support officer ask me to download SeaTools which is also of no use...!! The storage device still doesnt appear under My Computer which makes it as good as useless.. i only used this product a few times and it's giving me so many problems.. hope you can help me as i have some data in it which is important to me.. thanks alot!!!

[AlanM]

Hello:
Please try our external drive troubleshooter - http://www.seagate.com/www/en-us/support/troubleshooting_assistance/

Thanks!

[kristac0]

i also am having trouble with my drive.  i even downloaded the Seagate restore application.  my 500GB drive shows up as a 2TB drive.  Windows tools, Seagate tools, nothing is working!!!!

[kristac0]

Seagate File Recovery for Windows Demo 2.0.7631/12/1/2010 log file.
12/6/2010 2:53:16 PM

UID=405270578 dwIdx=8 Name=HDD: SeagatePortable0130

nformation    System         12/6/2010      2:53:32 PM     Scanning drive HDD: SeagatePortable0130 started
Error          System         12/6/2010      2:54:53 PM     Read disk SeagatePortable0130 at position 0 failed after 1 attempts. The drive cannot find the sector requested (27).
Error          Disk           12/6/2010      2:56:19 PM     Read disk SeagatePortable0130 at position 8192 failed. Scan process terminated.
Information    System         12/6/2010      2:56:19 PM     Scan has been completed for HDD: SeagatePortable0130 in 2m 46s
Information    System         12/6/2010      2:56:19 PM     Scanning drive HDD: SeagatePortable0130 completed

--------------- SeaTools for Windows v1.2.0.4 ---------------
12/6/2010 9:07:24 AM
Unit Serial: 00000000
Unit Model: Seagate Portable
Model: ST9500325AS
Serial Number: 5VE496NL
Firmware Revision: 0002

Long Generic - Started 12/6/2010 2:35:44 PM
Bad LBA:            0     Unable to repair
Long Generic - FAIL 12/6/2010 2:35:54 PM
SeaTools Test Code: 606060D0

[Roadster]

Hi,

I had the same problem with my 500gb expansion drive both with Windows 7 and XP. I went to disk management (on XP: Run --> compmgmt.msc --> disk management ), created a single partition and gave the drive a name while doing so. I then formatted it and now the drive's recognised on both machines. So basically - go to disk management and assign the drive a name and it should work.

Cheers,

Roadster

[agusputra]

ow man my external hardisk 500gb was same problem.. lost detected and if using partition master read 2terra byte but eror if doing format.. please help.............seem like bad response here

[vkchaudhari]

I too have same issue with 500GB HDD, not detecting with some noise from inside case, Light blinking. HDD not detecting.

Please help to resolve this issue