11-22-2010 02:44 PM
I reinstalled windows recently and by mistake partitioned my newly bought seagate external hard drive. Now it does not appear to be recognized as an external drive by windows (although it does appear in the device manager as "seagate portable USB device"). I have emailed support but received no response. The product number is 9SC2D4-572
I have tried this device on 2 separate computers both running on windows xp. Can anyone help me please?
11-22-2010 03:01 PM
I have noticed that in the post about answering the most common problems (http://forums.seagate.com/t5/Other-External-produc
11-23-2010 08:18 AM
Sorry, I fixed the bad link.
11-24-2010 04:50 AM
Was wondering if you manage to solve your issue of the expansion drive 'not recognised'?? I seems to have the same issue as well... everytime i plug in the USB, the drive reads (yellow light lights up and the drive motor sound) but under My Computer the drive just doesn't appear and i cant assess it.. It's also reflected under my Device Manager as Seagate portable mass storage device and i call Seagate's Support (which i find its the worst support ever!!!) they ask me to access Disk Management, which reflects my hard disk as unknown;not initialised...
The support officer ask me to download SeaTools which is also of no use...!! The storage device still doesnt appear under My Computer which makes it as good as useless.. i only used this product a few times and it's giving me so many problems.. hope you can help me as i have some data in it which is important to me.. thanks alot!!!
11-24-2010 07:10 AM
Please try our external drive troubleshooter - http://www.seagate.com/www/en-us/support/troublesh
12-06-2010 01:08 PM
i also am having trouble with my drive. i even downloaded the Seagate restore application. my 500GB drive shows up as a 2TB drive. Windows tools, Seagate tools, nothing is working!!!!
12-06-2010 01:27 PM - edited 12-06-2010 01:29 PM
Seagate File Recovery for Windows Demo 2.0.7631/12/1/2010 log file.
12/6/2010 2:53:16 PM
UID=405270578 dwIdx=8 Name=HDD: SeagatePortable0130
nformation System 12/6/2010 2:53:32 PM Scanning drive HDD: SeagatePortable0130 started
Error System 12/6/2010 2:54:53 PM Read disk SeagatePortable0130 at position 0 failed after 1 attempts. The drive cannot find the sector requested (27).
Error Disk 12/6/2010 2:56:19 PM Read disk SeagatePortable0130 at position 8192 failed. Scan process terminated.
Information System 12/6/2010 2:56:19 PM Scan has been completed for HDD: SeagatePortable0130 in 2m 46s
Information System 12/6/2010 2:56:19 PM Scanning drive HDD: SeagatePortable0130 completed
--------------- SeaTools for Windows v18.104.22.168 ---------------
12/6/2010 9:07:24 AM
Unit Serial: 00000000
Unit Model: Seagate Portable
Serial Number: 5VE496NL
Firmware Revision: 0002
Long Generic - Started 12/6/2010 2:35:44 PM
Bad LBA: 0 Unable to repair
Long Generic - FAIL 12/6/2010 2:35:54 PM
SeaTools Test Code: 606060D0
01-04-2011 06:18 AM
I had the same problem with my 500gb expansion drive both with Windows 7 and XP. I went to disk management (on XP: Run --> compmgmt.msc --> disk management ), created a single partition and gave the drive a name while doing so. I then formatted it and now the drive's recognised on both machines. So basically - go to disk management and assign the drive a name and it should work.
01-22-2012 10:11 AM
ow man my external hardisk 500gb was same problem.. lost detected and if using partition master read 2terra byte but eror if doing format.. please help.............seem like bad response here
01-23-2012 05:45 AM
I too have same issue with 500GB HDD, not detecting with some noise from inside case, Light blinking. HDD not detecting.
Please help to resolve this issue