08-26-2009 08:14 PM
The BlackArmor Backup software (Acronis), when started, cannot find NAS (license) on the drive. Will not allow program to run.
Windows 7 RC Build 7100
Connected via eSATA
Motherboard Infineon TPM chip-based encrption running
Nothing in the Knowledgebase.
10-19-2009 07:25 AM
10-25-2009 07:24 AM
11-09-2009 03:21 PM
Yes. I had the same problem and called technical support. It is a known problem but seagate is not dealing with it very well from a documenation perspective.
The problem is you are trying to connect through an esata cable and their software doesn't recognize/work with all esata cards/ports. They have a software patch for the issue, but there is almost no way for most users to figure this out without calling tech support.
The problem is listed in one of their frequently asked questions, and it talks about the software issue with the esata cable connection. The problem is the software error users get doesn't give any indication that they are getting the error from an esata port/card issue. It simply appears to be an NAS licensing issue and nothing in the manuals would tell you that this could mean its actually an esata problem!!!!
Hook up the drive through the USB cable and see if the software works. If it does (mine worked through USB), you'll have to download the software patch before you try using the drive through your esata cable.
Seagate, if you're listening, you really need to document this issue better. Thanks.
11-25-2009 07:54 PM
I have the same problem, running Windows XP. Backup software sees the drive connected by USB but not eSATA. I found a reference on the Seagate website to an eSata Utility. It states:
Has anyone tried this?
Here is the page on which it's referenced: http://www.seagate.com/ww/v/index.jsp?locale=en-US
11-26-2009 07:37 AM
In my post above, I should have also mentioned that when I contacted seagate technical support, they had to email a certificate validation code to me along with a link to the software fix I needed to download to fix the estata issue. So, I'm not sure you can just go to their wensite and download the software patch for this issue. The validation code also expired in a limited amount of time, so it needed to be downloaded and run shortly after I received the email. It really doesn't make sense to me why they would make you jump through the hoop of having to get a software validation code to fix a known bug in the software they ship with this product. Shouldn't the make it easy to download this software fix? My recommendation to anyone having this estata problem is to contact technical support directly to get the right patch and the software validation code emailed to you.
I should have also mentioned in my previous post that in poart it's difficult to tell that this is an estata problem in part because the estata hookup may seem to be working, when it reallt is not completely working. I could actually "see" the black armor drive and contents on my computer through the estata cable, so it would seem to be working ok. It's only when you actually try to install and run the black armor software that you then get the NAS error message. Why would anyone at this point think they had an estate port/card issue since you can "see" the drive using your esatata cable. It very misleading and again, thier answer to this issue in the frequently asked questions section only talks about the esata issue without mention of the NAS error the user actually sees so it's difficult to make the connection between them.
I hope this helps someone else with the issue I had on my brand new drive. I will say that once the patch is downlaoded and installed, everything worked fine. It was a very frustrating beginning though.
11-26-2009 09:19 AM
Thank you, badgaasr, for your help. I will contact Seagate. My frustration is that their customer service is not available to me when I purchased the product and I want to use it! Their office may even be closed tomorrow due to the holiday.
Not only can I see my drive, I can write to it, etc., so I hesitate to think it's the cable. I bought this brand because my company has had good luck with Seagate and I read good reviews about the backup software. However, if they can't resolve the issue soon, I will return the product and buy another one that supports eSATA.
11-26-2009 10:24 AM