Other External products

[AskTheLeaf]

Sorry to hear about the issue you've experienced!

Have you tried a different USB as well as another power cable with the same specifications to see if that allows the drive to be detected?

How do I identify / differentiate between Seagate External power supplies?

[randwick2031]

Just got my "Seagate Expansion 3 TB USB 3.0 Desktop External Hard Drive STAY3000102"  today and start using it to backup data. But it already has clicking sound each time being access. And also restart if left idle for quite long (1 hr). Should I ask for replacement or is there any solution for this ? Or is it normal for seagate hd?

[ThreeHdFail]

Hi,

(This is the second time I'm writing this, because the previous one timed out, sorry if it's not structured well.)

Thank you Admin and Moderators for keeping this thread open.

I have used Seagate Hd before for many years with out any problems. These include the 8 Gb, 20 Gb and 40 Gb, for 5 -8 years each. The quality of the Seagate brand was very strong for me, so naturally I bought two external drives to perform my backup.
The 1.5 Tb USB 2.0 Hd.
2GHKZ93N           9SE2D6-571   
2GHLDT72           9SE2D6-571

After two weeks of use the clicking and freezing druing transfers started.
This includes transfer of data, listening to mp3, and watching movies.
 Due to the fact I bought on holiday I could not return them to the store.
Secondly upgraded firmware but no help.
Didn't try a good Usb cable, used what came out of the box.
Thirdly couldnt find a way in the the Seagate site that adressed this issue.
Tried Seatools short test and it passes eventhough it freezes during testing to click.

I mean yes the warranty is good for hard disk fail but not for clicking and freezing that still works.

I have even bought an Barracuda 7200.12 500 Gb internal drive.
6VMGT781           9SL142-302
To back up my the most important matrial so I could send my Hd.
Unfortunetly after 2 weeks the harddisk lost 70 percent of its work rate. Defrag no help there.

All I wanted was an hard disk with reasonable performance for a reasonble price.

Yes statiscally there are only 440 post here compared to hundred of thousands of these products sent. But after nearly a year I found this thread on the forum by accident.

In the meantime had to finally go out and buy an OZC Vertex2 128 Gb SSD. Just to be sure that atleast I have something to run the computer on.

But that is not the point, the point is I have lost confidence in your brand and current generation of hard disks.
In my opinion your quality control is sub par.

And as an end user I do not want to be waste hours and hours just to get another harddisk only to repeat the procedure again.
Yes I read about the re-sent Hard disks.

Also for note Seagate engineer might say you can play games on end partion of these Barracuda Hd. No you can not. Maybe on paper but not real life.

If you have any suggestions on how to extend the life of my External 1.5 Tb hard disk please help me.
That is without the warranty bs.

Thank you for your time and interest.
Ismail Su

[ThreeHdFail]

Hi,

(This is the second time I'm writing this, because the previous one timed out, sorry if it's not structured well.)

Thank you Admin and Moderators for keeping this thread open.

I have used Seagate Hd before for many years with out any problems. These include the 8 Gb, 20 Gb and 40 Gb, for 5 -8 years each. The quality of the Seagate brand was very strong for me, so naturally I bought two external drives to perform my backup.
The 1.5 Tb USB 2.0 Hd.
2GHKZ93N           9SE2D6-571   
2GHLDT72           9SE2D6-571

After two weeks of use the clicking and freezing druing transfers started.
This includes transfer of data, listening to mp3, and watching movies.
 Due to the fact I bought on holiday I could not return them to the store.
Secondly upgraded firmware but no help.
Didn't try a good Usb cable, used what came out of the box.
Thirdly couldnt find a way in the the Seagate site that adressed this issue.
Tried Seatools short test and it passes eventhough it freezes during testing to click.

I mean yes the warranty is good for hard disk fail but not for clicking and freezing that still works.

I have even bought an Barracuda 7200.12 500 Gb internal drive.
6VMGT781           9SL142-302
To back up my the most important matrial so I could send my Hd.
Unfortunetly after 2 weeks the harddisk lost 70 percent of its work rate. Defrag no help there.

All I wanted was an hard disk with reasonable performance for a reasonble price.

Yes statiscally there are only 440 post here compared to hundred of thousands of these products sent. But after nearly a year I found this thread on the forum by accident.

In the meantime had to finally go out and buy an OZC Vertex2 128 Gb SSD. Just to be sure that atleast I have something to run the computer on.

But that is not the point, the point is I have lost confidence in your brand and current generation of hard disks.
In my opinion your quality control is sub par.

And as an end user I do not want to be waste hours and hours just to get another harddisk only to repeat the procedure again.
Yes I read about the re-sent Hard disks.

Also for note Seagate engineer might say you can play games on end partion of these Barracuda Hd. No you can not. Maybe on paper but not real life.

If you have any suggestions on how to extend the life of my External 1.5 Tb hard disk please help me.
That is without the warranty bs.

Thank you for your time and interest.
Ismail Su

[fdiez]

I am shocked that Seagate has been knowingly selling a defective drive (Expansion series) for over 2 years and they have not been taken to account for their actions.

I purchased my drive on December 2009 and managed to transfer all my personal data from over 10 years to this new drive, only to see the drive stop after the clicking got really heavy. I called Seagate and received a swap proposal for a new (I'm assuming defective, of course) drive, which did not solve my problem of losing over 10 years of photos, videos and personal and professional documents.

Seagate suggested contacting their i365 service which quoted £1,700+VAT for the repair and 4 weeks, take that! I received the drive back from i365 after a few weeks (I paid for courier by the way) with even more problems than when I sent it over to them in the first place (I could not even see the drive on my computer anymore, and the clicks were louder and after 11 clicks the drive died) so I decided to hold on to the drive (I did send emails to i365 but received no reply at all!). Since I did not trust Seagate or any of their associated businesses anymore at that point, I sent it for testing to the best professional data recovery service out there, Ontrack, who came back saying that the drive was unrecoverable.

I've been holding this issue for, well, over 2 years now, but today while I was reviewing some old drives I came across the defective Expansion 1.5tb which may still have a possibility of working again.

It is blatantly obvious (http://goo.gl/RkIBn and http://t.co/3VLEwKXl) that Seagate has been selling a defective drive and has not offered a solution to users that had already stored critical data on it to recover that data. I am not giving up and intend to get Seagate to repair and recover my data immediately. I don't want another lousy Seagate drive, I want my data back Seagate!

[ghost974]

I bought this drive more than 3 years ago, so no more warranty and I just found out that it's a known problem. What are my options ?

[ghost974]

Seagate support refuse to acknowledge the problem, and hide behind the fact that they don't know how the disk was used...

"Unfortunately we cannot replace your drive since its warranty has expired. Also all of our customers are very important to us just as you are but these forums are merely replies to a subject introduced by visitors to the site meaning that the independent comments are appreciated but in no way are they to be viewed or accepted as a fair and complete sample size based on the amount of these drives we have shipped globally providing steady and dependable storage options to our millions of customers abroad using them. This is not an issue acknowledged nor recognized by Seagate as a known or common problem. The clicking of drives is an unfortunate issue that can be relative to all drives except SSD's only because they contain no moving parts. So although I understand that there appears to be others who have experienced the same issue as yours we have no way of truly knowing the extent of care or possibly lack of regarding the handling of these drives in their own perspective environments especially over a matter of time. Sorry we weren't able to help you out with your request. Thanks for contacting Seagate warranty and support! "

Never going to buy Seagate again...

[Dungle]

So I can't do anything about this save for going out and buying a new hard drive? I've had this 1TB seagate for over a year but never filled it up.  I may as well have got a cheaper, smaller one if this is how long they last?

What a load of tat.  And I'm being told I should get another one to back up my music (this is soley what I use it for).  Why would I buy 2 1TB hard drives to back it all up?  I suppose it would stop this post from happening but still.  I'd expect it to to have lasted longer than a year and a half. 

Won't be buying another seagate product.

[Dungle]

Oh and I've just plugged it in to see about transfering some files over to my laptop and now it is saying there's nothing on it at all.

Nice product.

[hamleh]

hi. i got a 2TB usb2 seagate expansion hdd. It goes clicking like crazy and stops functioning. 

What's the solution?

[ghost974]

If it's under warranty, replace it, otherwise you're screwed like all of us.