08-20-2009 03:36 PM
I met the same problem. I bought it 3 days ago from a promotion in Amazon and maybe immediately the seller reduced its price again.
The hard drive sometimes sounds upset, and stops data transfer.
I plan to give it back to Amazon.
08-21-2009 10:17 AM
08-30-2009 01:08 AM
Hi,I just got my 1TB expansion drive and on the very 1st day itself it had produced this clicking sound from time to time. However I have no problem using
the drive though, wat I'm afraid of is if the clicking sound is an ominous sign that it's gonna die pretty soon...
So should i be worried and return the drive before its too late? This is my first time using an external drive, is it normal for these drives to be noisy or they
should be almost quiet (regardless of the brand/model)?
09-08-2009 02:36 AM - edited 09-08-2009 02:38 AM
09-09-2009 08:47 AM
Well, since you asked, I'll go into it a little bit. I have a background as a Tech Support agent, and clicking sounds are a common failure symptom for all types of hard drives. It's kind of like saying "My refrigerator stopped blowing cold air", really. There are various reasons for it, but it's a common secondary symptom of failure.
I am really sorry to hear all the trouble and inconvenience to which you all have been subjected. I hope you're able to get to a satisfactory solution.
And finally, since hard drives can fail at any time, remember in the future, always keep a backup, a second copy of your data on a separate storage media. This cannot be emphasised enough.
09-10-2009 06:10 AM - edited 09-10-2009 06:11 AM
I am having the same problem with my Seagate Expansions 1.5tb. I guess it is the same as the early problem with Barracuda 7200.11, which can be fixed by firmware update.
However I am not sure how to deal with my Seagate Expansions. Could I get firmware update for it?
09-10-2009 06:30 AM
The way to deal with the problem is to send them back to the retailer and ask for a refund. Do this before you put any stuff on the drives.
Earlier in this discussion I said I was going to keep them because I thought the clicking sounds had died down. However the clicking sounds are intermittent and much worse on some days than others.
I did get one of the Seagate Expansions replaced and it made exactly the same sounds.
The mistake I made at the beginning of the "Seagate Expansion Experience" was to put a lot of data on these drives and then find myself committed to them in that sense. I used them for storage and in fact the data on each of my pair was identical, one backing up the other.
This meant that to send them back I had to get alternative drives (I've got a pair of Western Digital 2TB My Books) and transfer everything to them. Then I had to wipe the Seagate Expansion drives. Because the Seagate Expansion drives are so slow it took 20 hours to securely erase one drive with one pass of writing zeros over the data.
All in all these drives have wasted a very great deal of my time. Tomorrow the courier from the retailer (Amazon) comes to collect them. How glad I will be to see them go.
So, to reiterate, my advice is to send them back as soon as you get them and do not waste time trying to make them work and most definitely do not put any data on them.
09-10-2009 06:36 AM - edited 09-10-2009 06:40 AM
In reply to posting by AlanM:
I think the kind of communication the thread would be interested in is whether or not Seagate are addressing the problem with these drives?
Judging from your response Seagate are in denial, or maybe just thinking they can get away with selling things which don't work.
Anyway I've got rid of mine - hooray!!
My advice to anyone that accidentally buys these drives is to send them back immediately, then get something else.
Don't waste time trying to make them work.