10-29-2009 09:20 AM - edited 10-29-2009 09:22 AM
PCWorld will give you a total refund; no questions asked if you go to the returns desk. Just say it sounds like it's about to die.
Btw: PC Pro mentioned this the other day:
11-06-2009 08:57 AM
I've just sent my drive of, and a new copy is on its way to me. I'll check it out if it still clicks or not.
I've found that using the free software HD tune, and doing a Error Scan (be sure not to check the "quick scan"-checkbox), I can reproduce the clicking noice. My drive did the clicks in the last 10% of the drive scan.
11-16-2009 04:59 PM - edited 11-16-2009 05:01 PM
I purchased the 1TB external HDD to replace my WD which had failed and also get the problem with the clicking noise. I just had the problem while listening to music on it and my laptop refused to read it. I unplugged it and moved it from where it sits next to my 250GB HDD and put it on the bed next to me and plugged it in and it clicked during spin up but then it stopped.
I decided to copy my music, programs and docs onto my limited laptop hdd and am going to transfer the rest onto my PC tomorrow.
Is the only option to take it back to where I got it from and get a new one? And do PCWorld UK offer exchanges for products purchased a few months ago?
11-16-2009 05:10 PM
I would not replace it with another Expansions but get a drive from a different company.
You need to talk with PC World about what they will do.
I had no problem at all with Amazon UK getting a refund for my Expansions drives after a few weeks.
11-16-2009 05:21 PM
Thanks, I'll pop in tomorrow when I have some time. Also Amazon are awesome when it comes to refunds and replacements. I purchased my WD 620GB HDD from them which developed a fault after 11 months and they arranged collection and gave me a complete refund, amazing service from them. Hopefully PCWorld will be the same
11-17-2009 06:52 AM
Yep, I just bought this 1.5TB drive a couple of days ago and it's having the clicking noise. This drive is getting returned for sure.
I will NEVER be buying another Seagate HDD. I can't believe that this thread was started 3 months ago and I was able to buy a drive with the same problem just days ago!
I am seriously considering starting a class action lawsuit against this company. The only representative from Seagate to address this issue on this thread has been a website administrator. That's completely ridicilous. Maybe they will care more then they start getting lawsuits filed against them.
I make $100 an hour and have waisted several hours on this issue already. Should I be content with just getting my money back for the hard drive when they knew this problem existed and continued to sell these drives? heck NO. They owe me about $500 in lost revenue now.
11-19-2009 02:49 PM
maaaaaaaaaaaaaaaaaaan, after only 4-5 month, my 1.5gb seagate just died.
(had also posted on this forum about some minor but uncomfortable clicking when i first used it,
but got the impression, it's normal....-_-")
have most of my stuff backed up. just not recent-Ish stuff, including tresured personal videos and photos.
the drive still runs for like 10 secs before it clicks like mad and becomes unaccessable
so i cant get larger files like my videos off it -_-" grrrrrrrrrr.
I should probably send it back. but i also kinda wanna get my vids T_T
my local computer repairs guy, says he cant do anything unless he opens the thing up
which would void the warrenty.
and i'm sure data recovery would cost a bomb -_-"
Gosh. bought it after seeing its got decent ratingon Cnet.
how the freakz. did this get decent ratings?
everyone here seems to be having troubles.
lucky its the holidays for me. am gonna google 'seagate' and 'harddrive' reviews
and warn ppl against buying seagate on at least the first few pages of the results.
and maybe start one of those warning chain letter things on email and facebook.
geeeeeez. i'm so upset off right now
so SERIOUSLY, if you've bought a seagate, just refund it.
why wait for it to click.
11-19-2009 03:30 PM
I'm impressed by Currys, I purchased my Seagate in August and was offered a exchange or refund, I chose exchange and got a Iomega 1TB hdd now. I always thought I got my PC stuff from PCWorld but apparently not lol.